Workshops

This course reviews many safety and health issues found in housing that property managers must be aware of. Awareness and proper maintenance play a large role in managing these issues. Communication with the owner, the management agreement and dealing with vendors as it pertains to maintenance will be discussed. Separate Registration Required.

This advanced course equips you with the tools to forecast and calculate your client’s cash-on-cash return and internal rate of return for investment properties. You’ll also learn how to measure your own performance and effectiveness as a property manager. Whether your client is a traditional investor or a “frustrated seller,” once a property becomes a rental, success comes down to the numbers. By mastering these financial metrics, you’ll be able to guide your clients toward decisions that align with their best financial interests and confidently forecast outcomes. You’ll also learn how decisions like repairs vs. replacements or rent increases can directly enhance a property’s value. This knowledge positions you as more than just someone who collects rent and coordinates repairs — you’ll become a trusted consultant who adds measurable value to your client’s investment strategy. Separate Registration Required.

Based on the landmark book “They Ask, You Answer,” that has sold over 100,000 copies around the world and was named a “Top 5 Marketing Book of All Time,” Endless Customers is the evolution of this methodology and addresses a question every business owner and leader must ask themselves today: If we live in a world where artificial intelligence can instantly generate answers to any question, what does it truly mean to be trusted? How do we stand out when everyone has access to the same tools and information? In this program, learn what it takes to position your business to thrive in any future, using principles that will remain relevant regardless of how dramatically the business landscape changes.

Property management companies that don’t know their numbers are leaving vast amounts of profit on the table. This session will be the industry’s most definitive, data-driven “state of the union” address. This session leverages the industry’s first-ever LIVE financial benchmarks, revealing how top-performing PMs are navigating fee compression, rising labor costs, and market volatility. We will analyze how metrics have shifted since the last major benchmark study, identifying the key financial levers that have moved the most, and what attendees can do about it to drive profitability. Attendees will receive a clear, actionable roadmap for increasing profitability by implementing data-validated best practices.

This session focuses on how property managers can drive sustainable growth by narrowing their focus and going deeper within their local communities. This session explores leveraging hyper-local relationships with vendors, agents, neighborhood leaders, and residents to build trust, increase visibility, and generate consistent referrals. Attendees will learn practical strategies to show up locally with intention, strengthen community connections, and turn neighborhood-level engagement into a powerful, scalable business advantage.

Growth doesn’t happen by accident. Leading business development for your company means understanding how to build a great environment so that your team can be successful. In this session we’ll discuss how to identify challenges and fix them so you can grow sustainably.

Attendees will learn real world practices and tricks to scaling your PM business across several markets. Plus how to use scale and efficiency to combat the growing infrastructure cost when scaling.

In this session, we’ll cover practical advice on delivering the perfect owner experience during sales, onboarding, and ongoing management. We’ll discuss what an asset manager is, why this transformation is important, and how to implement it immediately to drive down churn, increase revenue, and create lifelong clients. Learning Objective: Learn how to become an asset manager and a trusted advisor that owners appreciate.

In an industry where client churn is common and trust is hard to earn, the highest-performing operators are not winning on speed or scale alone — they are winning on relationship. Backed by verified industry data and over a decade of consistent performance, this session breaks down what actually drives Net Promoter Score (NPS), client retention, and long-term growth in property management. While most operators focus on operational metrics, the data shows that experiential factors — trust, communication, and how clients feel about the relationship — are what truly separate top performers from the rest. Enterprise Bank & Trust has built one of the highest NPS reputations in the industry by leaning into this reality, through a culture of customer obsession, empathetic hiring, ownership mindset, and proactive client education. This session will provide a practical, actionable playbook for: building a relationship-driven sales and service model; hiring and developing teams that combine empathy with accountability; educating clients in ways that build trust and authority; and creating a culture that drives both retention and growth. Because in today’s market, how you make clients feel is not a soft skill — it is your most durable competitive advantage.

How Data, Process, and Delivery Change the Economics of Property Management. Property managers lose margin, authority, and efficiency when maintenance conversations are driven by emotion and a focus on seeking permission. Data-backed cost intelligence, paired with disciplined communication processes, enables firms to operate as trusted advisors focused on NOI outcomes.

Attendees will leave this session with a clear framework for transforming daily chaos into a scalable, high-performing business while winning at home. Designed for PM entrepreneurs, this session teaches how to shift from being trapped in day-to-day operations to leading with intention, systems, and accountability. Participants will learn how to build the right team, implement repeatable processes, and step confidently into the role of business owner — freeing their time while increasing profitability and impact at home.

This panel will feature PM Operators who are engaging in intentional marketing efforts to identify, target, and close deals with their ideal client base. Discussions will include what is working in 2026, what is not working, and where to prioritize marketing efforts to grow your business.

Attendees will leave with a practical framework for evaluating and implementing in-house maintenance as a profit center in their property management business. This session covers when in-housing makes sense, the different paths to get there, and the operational infrastructure required for success. In a market where fee tolerance is at an all-time low, we explore how to build lasting margin in your business.

Most property management companies don’t struggle because they lack processes. They struggle because knowledge doesn’t transfer consistently across their teams. As companies grow, training often happens through shadowing, individual leaders, or informal documentation. While these methods can work early on, they create inconsistency over time affecting onboarding speed, communication standards, compliance confidence, and leadership capacity. Many Broker/Owners discover that their strongest trainers unintentionally become bottlenecks, and their best systems don’t always translate into consistent execution. In this session, Julie Mullinax, COO of CRM Properties, shares the operator perspective on how training gaps begin to surface as companies scale and why structured education infrastructure is becoming essential for maintaining consistency across teams. You’ll explore what happens when onboarding depends on key individuals, how leadership-dependent training limits growth, and why understanding the “why” behind compliance decisions matters just as much as knowing the rules themselves. Jason Wolf of Property Management University adds industry insight into how training expectations in property management have shifted as companies expand, remote teams increase, and compliance risk continues to grow. Together, they’ll introduce a practical framework for moving knowledge out of individual team members’ heads and into repeatable role-based learning paths that support consistency, confidence, and scalability across an organization. Training isn’t just an HR initiative; it’s operational infrastructure that protects your company as it grows.

Today’s rental market looks very different than it did just a few years ago. Rent growth has flattened, listings are up, and renters are taking more time before making a leasing decision. In this session, we’ll walk through what the data is actually showing about how renters search, evaluate, and ultimately choose a rental in a tighter market. Using national renter research, platform-level behavioral data, and recent market trends, this session will break down how renters enter the market, how they narrow their options, and what information most influences their decisions. We’ll explore why many renters don’t start their search with a specific property or asset type in mind, how price transparency and listing quality affect conversion, and why validation — reviews, websites, and unit-level detail — has become a critical step before contacting a property. We’ll also address the growing conversation around AI and renter discovery, separating hype from reality, and explaining how AI is beginning to support, rather than replace, the same fundamentals that have always driven leasing outcomes. Attendees will leave with a clearer understanding of modern renter behavior and practical, data-backed guidance on how to reduce friction, improve decision confidence, and convert renter interest more efficiently.

2 years and 500+ agentic AI deployments in, and the data is clear. We know what property managers with high AI automation are doing that others are not. Actually, our AI is the one that told us. Pablo will share: how the AI figured this out; what makes some PMs successful (that unsuccessful ones don’t do); and how to right-size an agentic rollout for your team. We’re past wondering whether or not AI will transform companies. The most important question now is how to minimize your chance of failure. This presentation has those answers.

Trust accounting is one of the highest-risk areas in property management and one of the least forgiving. Small inconsistencies can quickly turn into major compliance issues, failed audits, or loss of owner trust. This session is designed for broker/owners who want to move beyond “getting by” and instead build trust accounting systems that are accurate, scalable, and audit-ready at all times.

ChatGPT, Gemini, and Perplexity are changing how customers find businesses. They don’t show a list of links. They recommend brands they trust. AI-referred visitors convert at 4-10x the rate of organic search, yet most property management companies haven’t optimized for this shift. In this fast-paced session, Lacy Hendricks and Alex Zweydoff break down the exact steps to get your brand cited by AI search engines from technical foundations and schema markup to the platforms that matter most.

Join Kayla Sharp, RMP®, from All 3 Realty and your 2027 NARPM Atlanta President-Elect, as she shares her hilarious yet practical crash course: Property Managers: The One-Star Magnets. Kayla knows how to turn a bad review into a growth opportunity (and backs it up with a 4.8-star average on Google with 500+ reviews). You’ll laugh, cringe, and leave with tools to level up your online reputation.

What if your biggest growth opportunity isn’t a new system or marketing plan, but showing up in the right rooms with the right ally? In this dynamic session, Courtney Parks and Tiffany Izenour share how finding an ESA (an Emotional Support Ally) helped them turn industry relationships into a powerful growth strategy. After connecting through NARPM, they began showing up more intentionally within REALTOR® associations, serving on committees, and contributing to conversations shaping the future of property management. By consistently engaging at both the local and state levels, they expanded their reach, strengthened relationships with REALTORS®, and elevated the visibility of property management within the broader real estate community. Through storytelling and real-world examples, this session will show how strategic allies can help you earn a seat at the table, amplify your voice, and unlock new opportunities for leadership, referrals, and business growth. Because sometimes the most powerful strategy for scaling your business is just showing up.

Unlock the hidden advantage most investors overlook: the power of a property management engine. In this session, you’ll learn how leveraging PM systems, your internal team, and a trusted vendor network can accelerate both your rental portfolio and flipping your business. Sam breaks down real examples of how structure, technology, and partnerships reduce friction, increase speed, and compound returns. Go beyond traditional investing and discover how to build a scalable, legacy-focused real estate strategy.

New fraud tactics are sweeping the leasing landscape, and they’re not what you’ve seen before. We’ll cover synthetic identities, digital document manipulation and other tricks fraudsters use in the age of AI. You’ll learn to identify specific vulnerabilities in your current prevention strategy and integrate modern detection tools into your leasing workflow. We’ll make sure you leave equipped to get ahead of emerging threats and keep your business and your properties out of harm’s way. Learning objectives: understand today’s rental fraud landscape; assess your existing fraud prevention strategy, pinpoint weak spots and determine where risk exposure is highest; reduce fraud with tools that will protect your properties and increase operational efficiency.

In this panel, industry leaders will dive into how mastering the processes of inspections and maintenance has revolutionized their property management operations. Learn how they keep their teams engaged and aligned while streamlining these intricate workflows for greater efficiency and reliability. We’ll explore practical strategies and leadership insights that help perfect these critical processes and keep teams on top of their game.

Stop guessing which tools you actually need. In this high-energy mastermind, cut through the noise with fellow brokers to identify the core systems driving single-family growth. Skip the “shiny objects” and engage in peer-to-peer discussions on building a tech stack that actually protects your bottom line. You’ll leave with real-world insights from the front lines and a strategic blueprint to prioritize the right technology for a profitable, scalable future.

One of the key success metrics for any PM Operator is improving your revenue per unit. This mastermind session will be focused on ways to help increase your RPU (Revenue Per Unit). Please come ready to share one change you’ve made in the last year that’s helped your RPU and one challenge you’re currently facing.

Optimize your executive structure for sustainable growth in this high-level mastermind. We’ll dive into the unique organizational complexities of large-scale enterprises, addressing common friction points and leadership gaps. Collaborate with peers to exchange strategies for aligning your C-Suite with long-term objectives and navigating the transition from rapid scale to institutional stability. Leave with actionable insights to refine your top-tier leadership framework.

Managing utilities across multiple properties can be one of the most time-consuming and friction-filled parts of property management. This session explores the realities property managers face when coordinating utilities and how the right utility partnerships can drive meaningful time savings, operational efficiency, and consistency. Attendees will learn how portfolio-based utility support differs from traditional single-address processes, what benefits can extend to residents, and how to ensure your utility partnerships reduce workload without introducing added risk or complexity. The session concludes with practical, real-world questions property managers should be asking to ensure their utility strategy aligns with how they actually operate day to day.

Phillip Burton, Chief Relationship Officer and Brad Bordelon, Business Development Manager, are going to discuss the pain points we see as a contractor, and then engage property managers (hopefully a client will join us, Aaron Kramer Avalon) to talk about pain points from their point of view, and how we manage that as a vendor partner. We’ll walk through our “4 C’s” — Communication, Collaboration, Coordination and Confidence — and how these affect workflow and outcomes. We’ll open the floor to questions, and close out with great thanks to NARPM.

The real estate industry is optimized for transactions, not long term ownership. Buy and hold investors are often misinformed, under prepared, and exposed to unnecessary risk. Market pressure is forcing a reset where operational excellence and execution matter more than ever. Property managers are being called into leadership. This session challenges broker owners to step into visible leadership through education and advocacy to protect investors, housing stability, and community resilience. Attendees will learn why the current market cycle is elevating the importance of property management and expanding the leadership role of property managers. We will be inspired and motivated to step into visible leadership through education and advocacy, raising the profile and role of the property management industry.

Management Contract: Strengthening Your Language – What burning legal questions do you have? Monica Gilroy will provide you the opportunity to ask those burning legal questions. It’s like having the NARPM Legal Hotline Live!
Connect with your peers at this exclusive session reserved solely for CRMC® designees. As the industry’s “1%,” this is your space to discuss high-level operational shifts, evolving audit standards, and the unique challenges of leading a certified firm. Leverage our collective expertise to maintain the gold standard and drive the future of professional property management.

In an age dominated by automation and AI, companies must master human connection to stand out. This session reveals how to create emotionally engaging experiences that build trust, deepen relationships, and future-proof your business.

Known for translating complex market data into practical real estate insight, Justin returns to NARPM with a focused look at one of the industry’s most important emerging challenges: vacancy pressure. In this session, he will connect the dots between national housing and economic trends, shifting leasing conditions, and the operational realities property managers must address to stay ahead. Attendees will leave with a clearer view of what may be coming next and concrete ideas for improving leasing efficiency, protecting occupancy, and strengthening business performance in a changing market.

What if your most productive employee didn’t require a salary? In this session, discover how AI can eliminate operational “noise” and empower your team to focus on high-value owner relationships. Learn how leveraging intelligent automation can reduce overhead, streamline maintenance and accounting workflows, and help your business scale efficiently, without the traditional growing pains of hiring.

Managers throw up their hands in frustration as tenants move-out owing unpaid rent, fees and damages (above their security deposit) with no practical way of collecting it. Well, No Longer. Congress has incentivized property managers to use existing laws and tools to safely and successfully pursue these unpaid balances, make owners happy and reap huge profits. This workshop takes attendees through a step-by-step process of pursuing these unpaid balances while complying with all the laws that govern these practices.

Remote teams work in property management when leadership stays active. Growth does not happen on autopilot. You learn how to build and manage a remote team using real PM company experience. Wins. Misses. Course corrections. Core message: Set it and forget it. No never.

If you’ve ever felt the pressure of being the one everyone looks to, this conversation is for you. We’re talking about the real, unspoken side of leadership: earning respect, navigating uncertainty, leading with confidence, and figuring it out without pretending to have it all together.

This session explores how broker-owners align systems, culture, and organizational IQ to scale without chaos. Attendees will learn how to design clear operating rhythms, empower teams with the right technology, and reinforce accountability through culture. You’ll leave with practical frameworks to reduce friction, improve decision-making, and build a resilient, high-performing property management organization.

Rent is flat. Costs are climbing. And most operators are cutting everywhere except the one place that could actually change their numbers. This session makes the case that maintenance is the single most powerful lever you have right now, and that running it through a property accounting system is what’s keeping it stuck. You’ll leave with a clear view of why top operators treat maintenance as strategy, not overhead, and how Property Meld helps stop the bleeding and turn maintenance operations into a real competitive advantage.

Most property management companies aren’t struggling because they lack ideas — they’re struggling because there’s no system in place to ensure the right activities actually get done consistently. In this session, you’ll get a clear, practical breakdown of what the fastest-growing PM companies are doing differently when it comes to business development, lead generation, and conversion. More importantly, you’ll see how to implement those same strategies in your own business — without chasing every new idea or relying on inconsistent referrals. We’ll cover: the core activities that consistently drive new doors (and what’s likely missing today); how top companies structure their business development efforts for predictable growth; what it really takes to turn conversations into signed management agreements; and how to build consistency — even if you don’t currently have a dedicated BDM. You’ll also walk away with plug-and-play resources you can start using immediately, including outreach scripts for investors and referral partners, a simple effective owner presentation framework, social media post prompts to stay consistent and visible, and proven follow-up approaches that actually convert leads. If your growth has felt inconsistent, slow, or overly dependent on you, this session will give you a straightforward path to fix it.

The basics of leasing haven’t changed: respond fast, qualify early, show efficiently, and follow up consistently. What’s changed is how much of that you can now do without your team lifting a finger. This session cuts through the AI noise and gets practical. ShowMojo’s Vanessa Anderson will walk you through where automation and AI actually fit into a high-performing leasing process. We’ll back it up with real data from millions of showings so you can see exactly what’s working for property managers right now. What we’ll cover: where AI and automation give you the biggest bang for your buck; how self-screening and self-scheduling free your team for work that actually matters; and what a fully connected leasing workflow looks like, and how close you already are. If you’re tired of being told AI will change everything and just want to lease better, this one’s for you.

Artificial Intelligence is rapidly becoming one of the most talked-about forces in property management, and for good reason. The potential is enormous: automation of repetitive tasks, smarter decision-making, better customer experiences, and entirely new ways to run and scale a business. But while the upside is clear, the path forward is not. This session takes a practical, grounded approach to AI in property management — separating what’s real today from what’s still evolving. Rather than encouraging blind adoption, we’ll focus on how to think about AI strategically and responsibly as the landscape continues to take shape. Attendees will learn: where AI is already delivering real, measurable value in property management; common pitfalls of rushing into AI without clear use cases or ROI; how to evaluate AI tools and vendors in a rapidly changing market; the difference between “AI-powered” marketing claims and actual functionality; a framework for experimenting with AI safely — without disrupting your core operations; and what forward-thinking property managers are doing today to prepare for what’s coming next. The reality is simple: AI will play a major role in the future of this industry. But no one has the full playbook yet — and that creates both risk and opportunity. This session will help you navigate that uncertainty with clarity, so you can stay ahead of the curve without making costly or premature bets.

Every NARPM Broker has faced moments when the “right” legal move wasn’t totally clear. From Fair Housing requests to dangerous residents, lease enforcement challenges to tenant advocates creating courtroom delays, today’s PMs carry enormous responsibility, often with limited publicly-accessible guidance. This panel discussion offers an experienced NARPM Leader bringing his Company’s preferred legal counsel together for an informational session providing guidance to NARPM Members about how legal realities can affect their daily work.

What is the purpose and power of a mastermind? How can you set one up? Why should you be a part of one? How do you create accountability and build something that truly benefits your business?

Attendees will explore how property managers’ roles have fundamentally shifted from process-focused operators to client-relationship specialists, showing broker owners how to future-proof their business by embracing technology, AI, and new ways of working, as well as freeing team to focus on trust, loyalty, and brand experience. Participants will leave with actionable strategies to let go of legacy thinking, strengthen client relationships, ensuring their business remains relevant, valuable, and defensible in the next 1, 3, and 5 years.

This hands-on workshop helps broker-owners stop guessing about acquisition and start seeing what’s actually possible for their business, regardless of size or capital. Attendees will complete a live readiness exercise, uncover where their operation creates leverage, and learn how everyday owners successfully buy companies through smart deal structure, not private equity or deep pockets. Participants leave with a clear picture of their buyer readiness, what strengthens their position, and how to move forward with confidence instead of hesitation.

AI is no longer a future concept in property management. It is already creating a widening gap between companies that are gaining efficiency, improving service, and driving NOI, and those that are falling further behind. This session takes a different approach from typical AI discussions. Instead of focusing on tools or surface-level use cases, it explores why many property management companies struggle to see real results from AI and what separates the few that are pulling ahead. Attendees will learn the common failure patterns that limit AI adoption, including fragmented workflows, lack of operational clarity, and misaligned ownership. More importantly, they will walk away with a clear framework for identifying where AI can have the greatest impact in their organization and how to approach it in a practical, phased way. Designed specifically for broker-owners, this session focuses on business outcomes, not technical complexity. Participants will leave with a better understanding of how to evaluate AI investments, avoid costly missteps, and take the first steps toward closing the AI gap in their own company. Key takeaways: understand why most AI initiatives fail to deliver meaningful results in property management; identify the operational gaps that prevent AI from creating real leverage; learn how leading companies are approaching AI differently to gain a competitive edge; walk away with a simple framework to prioritize where AI can drive immediate impact; and gain clarity on how to take practical next steps without overhauling your entire business.

If you’re still “managing by gut,” you’re leaving growth on the table. Learn how to define roles clearly, hire for attitude over skill, and implement KPIs that actually drive performance. This session will show you how to create a scalable, accountable team that consistently delivers results.

Your employee experience is the foundation of your customer experience. This keynote shows you how to attract emotionally intelligent talent, inspire a culture of ownership, and build an internal brand employees are proud to represent.

When repair chaos hits, property management businesses often struggle with delays, reactive decision-making, and constant fire-fighting — especially across repairs and rehabs. This session focuses on how broker-owners can organize teams, workflows, and decision-making structures around maintenance and capital projects to regain control. Attendees will learn how to structure repair operations, manage vendor complexity, and reduce dependence on the broker-owner at scale. Participants will leave with practical approaches to stabilize operations, protect PM operating margins, and support sustainable portfolio growth.

Attendees will leave this session with a practical understanding of how broker/owners create operational control through people, not just systems. This session teaches property management leaders how effective COOs translate strategy into execution by setting clear expectations, using cadence intentionally, and applying KPIs as tools for visibility and accountability. Participants will learn how to reduce complexity, improve follow-through, and build teams that execute consistently without relying on excessive documentation or micromanagement.

Labor efficiency is a key metric for profitability for PM Companies of all sizes. Many companies utilize a metric called Direct Labor Efficiency Ratio to measure the gross profit generated for every dollar spent on labor. This panel and mini-mastermind session features high-performing PM’s discussing what strategies help their companies and team improve this metric and build higher profitability.

What if property awareness wasn’t reactive… but intentional, systematic, and complete? In today’s environment, property managers are expected to protect assets, reduce liability, uncover maintenance issues early, and deliver transparency to both owners and residents. Yet many are still relying on inconsistent processes, incomplete data, or isolated “snapshot” moments that fail to tell the full story of a property over time. This session introduces a practical timeline for property awareness — a comprehensive standard for understanding the condition of your properties throughout the entire lifecycle of a lease. We will walk through the “pulse” of property awareness, breaking down the key touchpoints where visibility matters most, including move-in, move-out, periodic, and renewal stages. At each phase, we’ll highlight what should be documented, where common gaps occur, and how consistency can reduce risk, prevent surprises, and improve decision-making. In addition, we’ll explore how modern technology can support — not replace — a strong process. From integrating property data into your existing systems to using documentation to inform maintenance workflows, you’ll gain insight into how to turn observations into actionable information. This session is not about doing more work. It’s about doing the right work, at the right time, with the right level of visibility. Attendees will leave with a clear, repeatable framework for building a property awareness strategy that is proactive rather than reactive, consistent rather than fragmented, and ultimately more effective at protecting both their properties and their business.

AI is transforming how property management companies handle leasing, maintenance, and tenant communications, but the financial back office has been left behind. Trust accounting, bank reconciliation, owner disbursements, and compliance reporting remain the most time-intensive and least automated workflows across PM operations. No one got into property management to be an accountant, and now, you don’t have to be. This session explores what becomes possible when financial operations are no longer manual and reactive: real-time trust account visibility, automated reconciliation, instant owner disbursements, and a back office that scales without adding headcount linearly. Attendees will learn why the financial back office has been the last area to benefit from automation, what is changing that makes it possible now, and how to think about building a more profitable and valuable PM business by rethinking financial operations from the ground up.

Maximize your conference experience by connecting with your true peers. This exclusive, one-hour roundtable is reserved strictly for leaders managing 1,000+ doors. This meet up will offer conversations unique to the challenges faced when owning and operating a large scale property management company.
In this focused session, you’ll tackle the unique scaling hurdles and high-level strategic shifts specific to the industry’s largest firms. Don’t miss this opportunity to exchange unfiltered insights and collaborate with the top decision-makers in single-family residential property management.

Ready to start (or continue) your NARPM® designation journey? DD Garzón, MPM® RMP®, NARPM President; Michael McCreary, MPM® RMP®, Professional Development Committee Chair; Pamela Greene, MPM® RMP®, NARPM Board Member; and Professional Development Committee Vice Chair Valli Sears-Jones, RMP®, are ready to answer your questions at “Ask Me Anything: Designation Style.” This is an amazing opportunity to ask the experts any question you have about the NARPM® designation process. Please bring all your designation questions and checklists.

Property managers face mounting pressures from rising costs and shifting expectations. In Part 1 of this joint session, AppFolio and Second Nature will surface the market context and opportunities to drive real performance within the ever-important move-in moment by delivering experiences that deliver convenience, value, and transparency to all parties involved. We’ll explore the crucial “Move-In Moment” and show why aligning resident convenience with PM revenue goals requires a unified approach to leases, insurance, payments, and utilities.

Building on Part 1, we dive into hard data and actionable solutions. Using fresh benchmark research, we’ll highlight the gap between resident expectations and PM delivery. Through tools like Resident Onboarding Lift (ROL), discover how seamlessly consolidating required services overcomes fee objections, drives faster lease signings, and unlocks new revenue for your business.

As headlines swing between optimism and alarm, the real story of the housing market often gets lost in the noise. Will Housing Spring Forward? cuts through speculation, media hype, and conflicting forecasts to deliver a clear-eyed outlook on where the market is truly headed. By examining interest rates, inventory trends, affordability pressures, and broader economic signals, this analysis separates short-term chatter from long-term fundamentals. Ivy Zelman will provide grounded insights to help you make confident, informed decisions in an uncertain market.

The short-term rental (STR) market has fundamentally reshaped the residential property management landscape creating new revenue streams for some, new headaches for others, and new questions for nearly everyone. Whether you’ve been managing STRs for years or are just beginning to evaluate whether they belong in your portfolio, this roundtable is designed to meet you where you are.
Join fellow broker-owners for a candid, peer-driven conversation exploring what it really looks like to operate in the STR space today from the platforms and tools that make it work, to the local ordinances and regulatory pressures that can make it complicated. We’ll examine how STR management fits (or doesn’t) within a traditional long-term residential PM business model, and what the most successful operators are doing differently.

Losing good residents is a large threat facing property management company owners today. Retaining residents for the long-term increases cash flow to owners and provides more consistent revenue for management companies as well. After making huge investments of time, money, and energy to acquire leads and lease out properties, many companies see those efforts wasted because they do not properly engage their new tenants in their initial 100 days of residency. In an engaging and entertaining keynote, Joey Coleman will introduce you to The First 100 Days® methodology – a way of approaching your customer experience and customer service efforts that will turn new residents and owners into lifelong fans. His presentation will feature research and case studies showing the importance of making a great impression and creating a remarkable experience in The First 100 Days of the customer lifecycle.

Using real life examples, attendees will learn about the current legal, legislative and regulatory landscape on the new changes to Fair Housing laws by HUD, the current status of the lead based paint laws and how to survive an audit, as well as how to deal with ICE and the recent fees disclosure rules promulgated by the FTC. Veteran trial attorney and NARPM PM National Counsel, Monica Gilroy will provide a lecture style presentation with time for questions.

Maintenance and trades personnel are essential to profitability, risk control, and client satisfaction — yet they are often the hardest workforce to lead. This session equips brokers and owners with leadership strategies to manage in-house and vendor-based trades teams through clear expectations, accountability systems, and cultural alignment. Attendees will leave with practical frameworks to reduce friction, protect margins, improve performance, and confidently lead this critical segment of their business.

This panel brings together high-performing property management professionals from diverse markets who successfully scaled their companies in 2024 and 2025 without sacrificing service quality or burning out their teams. Panelists will share real-world insights on building scalable operations, avoiding common growth bottlenecks, leveraging technology and processes, and adapting strategies across different market conditions. Attendees will walk away with practical takeaways they can apply in any market to drive sustainable, profitable portfolio growth.

Transferring a business can be a complex, time-consuming, costly, and exhausting process. Whether you are new to this experience or seeking to deepen your understanding, this program is designed for you! The program begins with the essential step of valuing and appraising a company, followed by preparing it for transition. Next, we will explore negotiating the terms of the transaction. From there, we will cover important aspects such as due diligence, tax planning, and analysis, as well as the preparation of final documents, closing deliveries, and schedules. Finally, we will address the post-closing needs of the company and any potential claims or issues that may arise after the succession plan is implemented. Roman Basi, Attorney/CPA, will guide attendees through this intricate process in an educational yet engaging manner, sharing real-life experiences drawn from his work with clients, businesses, and his own companies!

Stop answering those relentless phone calls about someone else’s property and start asking yourself: “Why isn’t this MINE?” If you’re ready to unlock the high-stakes secrets of elite investment strategies, then buckle up! Join Tim Wehner, MPM® RMP®, a property manager with 17 years of frontline experience and a real estate investor, for an introduction to building wealth: “Invest Like a Pro”! Your journey to financial mastery starts right here, right now!

If you’re a property manager who does the same tasks in a browser every morning — logging into portals, downloading files, copying data between systems — this session is about how to stop. Any of those tasks is a candidate for automation you can build yourself in an afternoon, for twenty dollars a month. Mark Lindquist, a marketing manager at Utility Profit with no engineering background, will walk you through exactly how he built an AI agent that logs into a utility portal every morning, downloads the new bills, pushes them into the PM’s accounting software, and flags charges that look wrong. Start to finish, from a sixty-second screen recording all the way to a scheduled daily run. You will see the seven prompts he typed into Claude Code to build it, the real errors it hit along the way, and the fixes that got it working. You will learn the pattern you can apply to any other browser task on your plate: lease renewal tracking, maintenance ticket categorization, market listing alerts, daily KPI digests. This is not a tool demo or a sales pitch. It is a practical, honest look at what AI coding tools can actually do in 2026, from someone who wasn’t a developer a year ago and still isn’t one now. If you’ve been curious whether vibe-coding is real or hype, come see the receipts. Learning objectives: identify daily browser tasks in their workflow that are good candidates for automation; build a working AI agent using screen recordings and a tool called Claude Code; apply a seven-prompt pattern to automate other recurring tasks.

This session is for property managers who show up for everyone: owners, tenants, staff, but can never seem to follow through on the things that would actually make their own business easier to run. The problem isn’t strategy. It isn’t software. It isn’t effort. Drawing from real operational experience inside their own companies and across dozens of others, Brian Coughlin and Natalie Bell make the case that peer accountability is the missing piece between knowing what needs to change and actually changing it. The same way knowing how to eat well and exercise doesn’t get anyone in shape but having someone who holds you to it does. Attendees will learn to identify which stage of operator pain they’re in: Bottleneck, Burnout, or Blowup. And understand why more tools and processes alone won’t get them out of it. They will leave with a clear, immediately actionable framework for building a peer accountability relationship using the community already around them at NARPM.

The pest control invoice isn’t the problem. The real costs — delayed turnovers, repeated service calls, frustrated residents, and lost renewals — show up everywhere else. In this session, Scott Stollwerk of Pest Share breaks down why timing is the hidden driver of pest-related losses in SFR portfolios, what most property managers get wrong about treatment, and how a real-time, automated approach is replacing the old reactive model. Walk away with a new framework for turning pest control from an unpredictable expense into a manageable part of your operations.

Portfolio, pod, departmental, and hybrid models all claim to scale, but which ones actually do? In this moderated panel debate, three broker-owners discuss the operating models they have implemented, the tradeoffs they encountered, and how those structures evolved as their companies grew. The session explores accountability, team design, and organizational complexity, offering practical perspective for broker-owners evaluating how to structure their businesses for the next stage of growth.

Attendees will leave the session learning how to structure their days and weeks to get the most out of themselves, their staff while also balancing home life and chaotic schedules.

Residential property management is urgent, reactive, and mentally demanding. This session helps NARPM members apply Habit 3, Put First Things First, to regain control of time, priorities, and decision making, while Habit 7, Sharpen the Saw, provides a framework for sustaining energy, focus, and resilience. Attendees will learn practical strategies to reduce burnout, create healthier boundaries, and build habits that support long term effectiveness in both their businesses and personal lives.

Attendees will enjoy learning about the 3 phases of being an effective leader through an unstoppable team. Anyone can hire a team. Can you hire the right team of A-players? Many can manage a team. Can you inspire them so management is more effective? Learn how to elevate a team by investing time and energy into the right A-players. You must have the right system in place to lead in a way your team wants to follow. If your team wins, you win.

In 2025, HUD withdrew its 2020 guidance on assistance animals, creating new uncertainty for property managers handling accommodation requests. This session provides clear, practical direction for operating within this evolving landscape.

Presented by industry leader John Bradford, the session examines the operational and legal implications of the change, including how to evaluate requests, document approvals, and maintain consistent, compliant processes. Attendees will review real-world examples highlighting common pitfalls, risk scenarios, and mitigation strategies.

By the end of the session, participants will leave with practical tools and strategies to strengthen operational consistency and compliance within their teams.

In today’s property management environment, your vendor network can be one of your greatest competitive advantages or one of your biggest operational challenges. This session is designed to help property managers move beyond simply maintaining a list of vendors and instead build a high-performance vendor network that drives consistency, accountability, and scalability across their operations. Attendees will learn practical, real-world strategies for setting clear expectations, improving communication, and creating performance-based systems that elevate vendor quality. The session will focus on how to reduce common pain points such as missed appointments, poor documentation, excessive change orders, and inconsistent service delivery across multiple markets. We will break down the key components of a strong vendor network, including standardized workflows, scope clarity, response time expectations, and performance tracking. Participants will also gain insight into how better diagnostics and upfront scoping can significantly reduce downstream issues and improve both vendor and tenant experiences. Additionally, this session will explore how property managers can use simple systems and processes to hold vendors accountable while still building long-term, mutually beneficial relationships. Real-world examples and proven operational frameworks will be shared to help attendees implement changes immediately within their own organizations. This is an educational session focused on solving real operational challenges. Attendees will walk away with actionable strategies to improve vendor performance, streamline maintenance operations, and create a more reliable and scalable service model for their portfolios.

This session debuts the PM Trends 2026 Report, a brand-new, independently commissioned national study of single-family rental owners. Attendees will see fresh data on owner expectations, pricing sensitivity, service priorities, trust, and retention drivers – plus how those insights should shape operations, communication, and growth strategy. Property managers will leave with a clearer, evidence-based view of how to win and retain owners in the next phase of the market.