Schedule

2019 NARPM® Broker/Owner Conference & Expo

View the 2019 NARPM® Broker/Owner Conference & Expo tentative program in PDF format.
(Schedule is subject to change, but is as up-to-date as possible.)

Post-event 6-hour education courses are being held Thursday, February 28, 2019. Scroll to the bottom of the schedule to view.

Day 1 – Monday, February 25, 201925 February 2019

Coffee only – Breakfast on own

9:00am—12:30pm

Rehab Your Business
Speakers TBD:

Grand Ballroom A/F

12:30–1:30 pm

Broker/Owner Conference Lunch

1:50–2:40 pm

Building a Service Culture in Today’s On-Demand World
Speaker: Michael Dominguez, MGM Resorts International

Grand Ballroom A/F

2:45–3:30 pm

Rehab Lightning Round – Ask The Experts
Speaker: TBD

Grand Ballroom A/F

3:30–4:00 pm

Coffee/Snack Break

4:00–5:00 pm

Talk Triggers – Be Different and Get Customers for Free
Speaker: Jay Baer, Keynote Speaker

Grand Ballroom A/F

5:00

Wrap up and adjourn for the day

5:15

Networking Reception

Grand Ballroom Foyer

Day 2 – Tuesday, February 26, 201926 February 2019

8:00–9:00 am

Continental Breakfast & Coffee

9:10–10:10 am

General Session: How to Work With and Lead People Not Like You
Speaker: Kelly McDonald, Keynote Speaker

Grand Ballroom A/F

10:15–11:00 am

General Session: Stolen Trust: A Story and Solution on Every Business Owner’s Worst Nightmare
Speaker: Brad Larsen, MPM® RMP®, RentWerx San Antonio

Grand Ballroom A/F

11:00–11:20 am

Coffee/Snack Break

11:20 am–Noon

Workshop Sessions

How to Market, Sell & Serve Customers
Speaker: Kelly McDonald, Keynote Speaker
Room: Grand Ballroom B/C
Autopsy of the Sale of a Property Management Company – Real Life Lessons from a Real Life Sale
Speakers: Matthew Whitaker, gkhouses.com & Betty Fletcher, MPM® RMP®, Fletcher Property Management, CRMC®
Room: Grand Ballroom D/E
Keys to Growth in this Day and Age
Speaker: Jesse Barnes, Centurion Real Estate Management
Room: Grand Ballroom A/F

See session title for room

Noon

Lunch – Vendor Expo Opens

Grand Ballroom G/H

1:30—2:30pm

General Session: Panel on Smart Home Technology
Moderator: Sean Miller, PointCentral

Grand Ballroom A/F

2:35–3:05 pm

General Session: Standardizing Financial Reporting: The NARPM Accounting Standard
Speaker: Jordan Muela, LeadSimple

Grand Ballroom A/F

3:05–3:45 pm

Coffee/Snack Break with Vendors

Grand Ballroom G/H

3:45–4:15 pm

Arm Chair Discussion with HUD Representative
Hosted by: Monica Gilroy, Esq., The Gilroy Group

Grand Ballroom A/F

4:15–4:45 pm

What’s New from HUD
Speaker:TBD

Grand Ballroom A/F

4:45

Wrap up and adjourn for the day

5:00

Vendor Expo and Reception

Grand Ballroom G/H

Day 3 – Wednesday, February 27, 201927 February 2019

7:30am

Full Breakfast in the Expo with Vendors

Grand Ballroom G/H

9:00–10:10 am

General Session: The Art and Science of Innovation
Speaker: Speaker: Jeff Hoffman, Keynote Speaker

Grand Ballroom A/F

10:20–11:10 am

Workshop Sessions

Body Armor for Property Managers
Speakers: Robert Locke, MPM® RMP®, Crown Investor Institute and Monica Gilroy, Esq., The Gilroy Group
Room: Grand Ballroom B/C
Dealing with Unexpected Changes in Personnel when Life Throws Curve Balls
Speakers: Kellie Tollifson, MPM® RMP®, T-Square Properties; Anne McCawley, MPM® RMP®, Bennett Property Management, CRMC®; Melissa Sharone, MPM® RMP®, First Rate Property Management, CRMC®
Room: Grand Ballroom D/E
The Benefits of Leveraging an Outsource Partner
Speaker: Brian Flaherty, Global Strategic Business Pro
Room: Grand Ballroom A/F

See session title for room

11:15–11:45 am

Break with Vendors

Grand Ballroom G/H

11:20 am—Noon

General Session: How to Grow Your Business through BDMs (Business Development Managers)
Speaker: Steve Rozenberg, Empire Industries Property Manager

Grand Ballroom A/F

Noon

Lunch with Vendors (Expo closes after lunch)

Grand Ballroom G/H

1:30pm

General Session: A Wave of Change: Rental Market Today and Beyond
Speaker: Dr. Skylar Olsen, Director of Economic Research and Outreach

Grand Ballroom A/F

2:30–3:30 pm

General Session : The Hero Effect: Being Your Best When It Matters the Most
Speaker: Kevin Brown, Keynote Speaker

Grand Ballroom A/F

3:30–5:00 pm

General Session: Closing Rehab Session – Tips on Implementing Lessons Learned
Speaker: TBD

Grand Ballroom A/F

5:00pm

Wrap Up and Network with Friends

Day 4 – February 28, 201928 Februaryl 2019

9:00am—4:00pm

Three education classes are being held.

In-House Maintenance – Running a Profitable Operation
Room: TBD
Mastering Owner-Client Relations
Room: TBD
Office Operations – Policy & Procedures
Room: TBD

See class title for room

Conference Dates

Hotel