Speakers

Marcus Sheridan is a globally recognized communication expert, USA Today national bestselling author of the book “Endless Customers,” and captivating keynote speaker specializing in transformational communication. With over two decades of industry experience, Sheridan has mastered the art of connecting, engaging, and influencing individuals and organizations. His expertise spans the topics of sales, leadership, marketing, AI, personal development, and trust.

 

Starting his journey after college, he is an entrepreneurial success story. Sheridan founded a business that grew into the world’s most-trafficked swimming pool company, revolutionizing effective communication in the business landscape. He ignited the They Ask, You Answer movement, empowering businesses to embrace transparency in their marketing and communications. His bestselling book, “They Ask, You Answer,” has sold over 100,000 copies, and has been translated into several languages. As a dynamic speaker, Sheridan engages audiences worldwide and is known for his real-time interactions that transcend norms, resulting in memorable presentations every time. Featured in renowned media outlets such as The New York Times and Forbes, Marcus solidifies his role as a trailblazer in communication. His clients include recognizable brands such as Whirlpool, Discover, Bass Pro Shops, Cisco, Microsoft, and many more.

 

As a member of the National Speakers Association (NSA), Sheridan continues to inspire and mentor individuals through his dynamic speaking engagements and youth conference appearances. His passion for mentorship and dedication to helping others succeed have led to transformative outcomes for countless individuals. Beyond his professional accomplishments, Marcus cherishes his role as a family man, celebrating his four children, one grandson, and his wife, who have journeyed with him on his speaking adventures. His interests span fishing, disc golf, condiments, fantasy football, and most importantly, his strong faith and dedication to family.

Throughout his illustrious career, Sheridan has generated an economic impact of over one billion dollars in revenue for companies worldwide. His revolutionary communication frameworks have empowered individuals to become better communicators, fostering increased confidence and understanding in interpersonal relationships. With the ability to simplify complex concepts and engage audiences in real-time conversations, Sheridan remains an unparalleled force in the world of keynote speaking and transformational communication.

Jen Ruelens, founder of One Focus Property Management and the voice behind Hold It with PM Jen. Based in Williamsport, PA, Jen brings 22 years of property management experience and 13 years as the owner of her business. She’s passionate about helping investors and PMs succeed using video. Her videos have made her known nationwide, and she can’t wait to show you how to make the same impact.

Have you ever thought how some organizations become the brands customers can’t live without? Do you think it is possible to make price irrelevant? John will show you exactly how to do both.

 

John is considered the authority on world-class customer experience and the best-selling author of six books on customer and employee experience. He is the president of The DiJulius Group, a consulting firm that works with companies like Starbucks, Alcon, Chick-fil-A, The Ritz-Carlton, Nestle, PwC, Lexus, Schneider Electric, and many more. John also Hosts The Customer Service Revolution Podcast.

 

John is not just telling others how to do it; he has built three successful businesses. In addition to The DiJulius Group, John is also the Founder of John Robert’s Spa, Named one of the Top 20 Salons in America with multiple locations (and over 150 employees). His third business, Believe in Dreams, is a non-profit that helps make dreams come true for deserving children. John will demonstrate how you can make Customer Service your single biggest competitive advantage, become the brand Customers cannot live without and make price irrelevant.

Ivy Zelman is the executive vice president of research and securities at Zelman, a Walker & Dunlop Company, based in Ohio. Mrs. Zelman has over 30 years of experience covering housing and housing-related industries. In 2007, Mrs. Zelman co-founded Zelman & Associates, which provided analyses across all aspects of the housing spectrum. Zelman & Associates was acquired by Walker & Dunlop in 2021. Mrs. Zelman’s concept for the firm remains firmly rooted in the ability to perform thematic research overlaid with proprietary surveys to produce unparalleled differentiated value-added research.

 

Mrs. Zelman has been widely known and respected for her bold thinking and accurate assessments where others failed, helping industry players avoid costly mistakes and capture game-changing opportunities. In 2005, she called the top of the housing market, and in 2012, she called the bottom of the housing market, thus reinforcing her dominant reputation within the industry.

 

Mrs. Zelman earned her bachelor’s degree in accounting from George Mason University. She has earned numerous institutional awards, Institutional Investors – America Research Team rankings placed Mrs. Zelman and her team with eleven 1st place rankings, and Hanley Wood, a leading real estate media firm, ranked her as 14th of the Top 50 most influential persons in housing. Additionally, Mrs. Zelman has been included in Barron’s 100 Most Influential Women in U.S. Finance for the past three years. Outside the company, she is a special advisor to Laurel School, BBYO, and NCJW Cleveland and mentors high school and college students.

 

Mrs. Zelman released her memoir: Gimme Shelter: Hard Calls + Soft Skills From A Wall Street Trailblazer, in September 2021.

When organizations like Whirlpool, NASA, Volkswagen Australia, the World Bank, and Zappos need to boost their customers’ experience, they call on Joey Coleman for assistance.

 

For nearly twenty years, Joey has helped organizations retain their best customers and turn them into raving fans via his entertaining and actionable keynotes, workshops, and consulting projects. His First 100 Days® methodology helps fuel the successful customer experiences his clients deliver around the world. In his Wall Street Journal #2 best-selling book, Never Lose a Customer Again, Joey shares strategies and tactics for turning one-time purchasers into lifelong customers – while dramatically increasing profits along the way.

 

As a recognized expert in customer experience design and an award-winning speaker at national and international conferences, Joey specializes in creating unique, attention-grabbing customer experiences. He works with companies ranging from small start-ups to large Fortune 500s, with hundreds of mid-size businesses in between.

 

Joey developed his narrative skills as a criminal defense trial attorney, advised and counseled Fortune 500 companies as a business consultant, honed his communications and messaging skills at the White House, and did things for the U.S. Secret Service and the CIA that he can’t talk about publicly!

 

His design and artwork have been displayed in museums, featured in juried shows, and graced publications in the U.S. and abroad. When not traveling the world (48 countries and counting) for keynote presentations, client workshops, and quality beach time, Joey enjoys spending time with his wife and two young sons.

Jordan Muela is the Chairman of LeadSimple and host of the Profitable Property Management Podcast.

Jordan speaks regularly on the topics of sales, marketing and entrepreneurship.

When he’s not working he can be found running around town with wife Sarah and three daughters.

Peter is the co-founder and CEO of RL Property Management, a residential property management company located in Columbus Ohio. RL manages over 650 units. Together with his business partner, Peter also owns a handful of rental units, as well as a small engineering company.

 

Peter received his bachelor’s in electrical engineering and spent 5 years as a control systems engineer before cofounding RL Property Management in 2013. He has developed a following for his property management process and systems expertise. He loves helping other property management companies succeed with systems and co-founded a private community for PM Owners called Crane. Peter also hosts a property management podcast.

 

He lives in a suburb of Columbus with his wife, 2 daughters and their dog Oxley.

Mr. Michael A. McCreary, CPM® Emeritus, MPM®, RMP®, GRI, is Broker & Owner of McCreary Realty Management, a full-service property management company in Marietta, GA, a suburb in NW Atlanta. He sold his company portfolio of managed Single-Family Homes and managed Homeowners Associations to PURE Property Management in June 2022.

 

Michael joined the PURE staff as the broker for the Georgia office (combined with two other acquired companies) and was named the Director of Homeowner Associations for the entire PURE portfolio of communities across 5 offices in 4 states.

 

Michael guided the 70 local and remote staff members in the HOA division by moving all offices and communities into a common software platform (CINC Systems) along with a banking change, and 4 other products to better serve the members of the communities as well as the PURE staff. In 2024, PURE sold the HOA Portfolio to Associa and Michael guided this complex delivery of these assets over a 3-month period ending in April.

Michael has been licensed in Georgia since 1978 and a Broker since 1983. Throughout his over 46-plus year career, he has managed thousands of 1-4 family properties for thousands of owners.

 

Michael earned the coveted CPM®, (CERTIFIED PROPERTY MANAGER®) designation in 1987 from IREM. He is Past President of the IREM Georgia Chapter and was awarded CPM of the Year in 1992. In 2013, He was presented with the IREM National “Professional Achievement Award”. In 2018, He was awarded the honorary CPM® Emeritus status for contributions to IREM and the real estate management profession. In 2018, He was also honored with the recognition of REALTOR® Emeritus for his dedication to the REALTOR Association. He retired as a National Instructor Emeritus for IREM after over 33 years.

 

Michael has been an active member of the Atlanta Chapter of the National Association of Property Managers (NARPM®) since 1998 and has been awarded both the Residential Management Professional (RMP®) designation and the Master Property Manager (MPM®) designation. He was recognized as one of the VOLUNTEERS OF THE YEAR – 2015 recipients nationally. He also chaired the Education Sub-Committee & Instructor Sub-Committee of NARPM from 2013-2017. He presently serves on the Professional Development Committee and has since 2008 and has also been a National Instructor since 2014.

Mike Nelson was originally licensed as a real estate salesperson in 1977. He graduated from the University of Georgia in 1981 with a BBA in Real Estate and became licensed as a real estate broker that summer. Mike has received the GRI designation from NAR. Mike is an instructor for NARPM and the Georgia Association of REALTORS®. He speaks and teaches classes around the country for various NARPM chapters and REALTOR® organizations on the topics of property management and real estate investment. The Georgia Real Estate Commission, his state’s regulatory agency, selected Mike to serve on their Education Advisory Committee to represent the needs and concerns of the property management industry before the Commission. Mike is the managing broker of Excalibur Homes, LLC, CRMC®, which is one of a handful of companies across the country to receive the Certified Residential Management Company (CRMC®) designation from NARPM. Excalibur represents over 1500 rental homes in the Metro Atlanta area.

Brad Johnson is CEO of ProfitCoach, a company that helps property management companies expand their entrepreneurial freedom by building highly-profitable self-managing companies. Brad’s educational background includes a Business Administration undergraduate degree from NC State, a Masters of Divinity degree from Southeastern Baptist Theological Seminary, and the CPM designation from IREM. Brad has been in real estate since 2017 and has experience in HOA management, commercial property management, and up until recently was the CEO of a 1200+ unit single-family residential management company. He lives in Wilmington, North Carolina with his wife Kayla and his two children, David and Barrett.

Ray Hespen is the CEO and co-founder of Property Meld, the leading residential property maintenance software company. Ray and his co-founder, David Kingman, started Property Meld in 2014 to bring intelligent maintenance to the property management world.

 

His background is rooted in the manufacturing business. As a degreed engineer, his previous roles have involved reducing operating expenses while improving quality and consistency. He has combined this operational knowledge with technology to start one of the fastest-growing real estate technology companies in the United States.

Deb Newell, PhD-ABD, MBA, MPM® RMP®, an Executive Consultant for Real-Time Consulting Services in Paradise Valley, AZ, offers a unique one-on-one consulting approach for Property Management Business Owners. Her expertise lies in delivering bottom-line results with a lean management style. She provides strategic solutions, S.W.O.T. analysis, training, and management assistance, all backed by her extensive experience managing a successful property management and maintenance company. Deb’s specialty is establishing the foundational structure crucial for company growth, defining roles, and setting expectations and KPIs to measure team performance and accountability. As a fractional implementer, she identifies specific needs, providing solutions to help disrupt the market. Deb also assists in creating additional revenue opportunities to enhance a company’s performance and bottom line, having developed a unique system that allows companies to avoid day-to-day complacency.

Lacy Hendricks, MPM® RMP®, is Broker and Director of Marketing for Hendricks Property Management, which she joined in 2014. Lacy serves as a NARPM PAC Trustee, Past President of the San Antonio Metropolitan Area Chapter of NARPM and is a past chair of the NARPM National Governmental Affairs Committee. In 2024, she won Property Manager of the Year from the San Antonio Board of Realtors (SABOR), Volunteer of the Year Award from NARPM in 2023, and in 2018 won the first ever Legislative Champion Award from SABOR.

Alex Zweydoff is the Director of Business Development at Home Rentals Depot in Saint Cloud, Florida, and the CEO and Co-Founder of ClearLead Digital, a digital marketing agency specializing in SEO, AI-driven content, and lead generation for property management companies. With more than 15 years of experience in real estate and property management, Alex brings an operator’s perspective to modern marketing and business growth.

He holds both the MPM® (Master Property Manager®) and RMP® (Residential Management Professional®) designations and serves as a Director on the NARPM®) National Board of Directors. He is also an active leader within Florida Realtors®. Alex focuses on strategies that transform digital visibility into measurable results, helping property management businesses leverage AI, content, and search strategy to drive sustainable growth.

Robert graduated from Michigan State University in 1969 with a degree in Business and Marketing. Robert got his real estate license in 1973 and has practiced real estate sales, investing and property management ever since. He and his wife Betty have bought over 150 houses for their own account and have located over 500 houses for their investor clients.

 

Robert started managing rentals for others in 1980 out of his basement as Crown Management Corporation and over 10,000 tenants have rented from Crown since then. Crown currently manages over 1000 single family rental homes in the Atlanta area. Crown’s clients include private investors, Real Estate Investment Trusts, banks, government agencies, builders, lenders and many other brokers.

 

Robert is past president and board member of the Atlanta Chapter of the National Association of Residential Property Managers. He received the Residential Management Professional (RMP®) designation in 1998, his Master Property Manager (MPM®) designation in 1999, and Crown received the Certified Residential Management Company (CRMC®) designation in 2000.

 

Robert is a frequent speaker at local, national and international real estate conventions.

 

He has been hired by attorneys needing expert witness in magistrates, state and federal courts on real estate disputes and is a trainer in the real estate investing community. Robert is a certified instructor for the National Association of Residential Property Managers and a member of the Georgia Real Estate Educators Association. Crown Investor Institute is an accredited school with the Georgia Real Estate Commission and their courses focus on issues of leasing, property management and real estate investing including Profit Centers of Real Estate, Tax Strategies, Asset Protection, Title Holding Strategies, Land Trusts, Lease Purchasing, Wrap Around Mortgages and many other real estate investor subjects. Crown had acquired 12 other management companies in the past 10 years and Robert brokers the sale of management companies between others.

Monica Gilroy is the founding member and managing partner of the Gilroy Law Firm in Atlanta Georgia. For over 30 years, Monica’s national law practice has centered on real estate litigation and assisting Property Management Companies, Brokers and Owners with all aspects of their business. She is the General Counsel of the Atlanta NARPM Chapter, providing legal services to its members. As a subject matter expert, Monica works closely with property managers, lenders and real estate companies in handling their Fair Housing issues and working to create protocols to prevent the same. Monica has been named a Top 50 Woman Attorney in the state of Georgia. Monica is a national speaker and educator on property management, real estate and related litigation topics.

Susan Goulding is the Broker/Owner of Crown Key Realty, a property management and real estate company she founded in 2010 after starting her career in 2007 with Keller Williams. She expanded into property management in 2012 and now oversees more than 200 homes across Tracy, Mountain House, Latrhop and other cities in California’s Central Valley, maintaining an eviction rate of less than 1%.

Susan is known for building systems that reduce risk, streamline maintenance, and create consistency at scale while maintaining boundaries for herself and her team. Her approach is rooted in clear documentation, tech, strong processes, a great team and proactive property oversight, protecting both the asset and the people involved.

Married for 46 years, with five children and seven grandchildren, Susan brings a practical, grounded leadership style focused on accountability, long-term results, and doing things right the first time.

Chris is the founder and Managing Principal of the eviction-services law firm Loebsack & Brownlee, PLLC. He graduated from Duke University School of Law in 1996 and Clemson University in 1993. Chris lives in Charlotte, NC, and his Firm provides services throughout the Carolinas, Georgia, and Virginia.

Chris’ legal practice focuses primarily on representing national Multifamily, Single-Family, and BTR property management firms. He is also a Certified Mediator. Chris has been named to the NC SuperLawyers list each year from 2016 to the present.

Finally, Chris volunteers much of his spare time serving several apartment industry entities. He’s been a Board member for the Wilmington Apartment Association since 2022; he is a past member of the Apartment Association of North Carolina Board; he was a member of the Greater Charlotte Apartment Association Board from 2017-2020; and since 2015 has been a member of the Clemson University Humanities Advancement Board, of which he is currently the past-Chair.

Finally, Chris was the 2024 recipient of the Greater Charlotte Apt. Assn. “Lex Marsh Award” and was a 2025 inductee into the Apartment Association of North Carolina (AANC) Hall of Fame, both recognizing him for his substantial contributions, accomplishments, and service to the multifamily housing industry during his legal career.

A member of the Loebsack & Brownlee team since the very beginning, Jared started as an associate attorney in 2013 and now serves as Supervising Partner of the firm. Before joining Loebsack & Brownlee, Jared practiced law in his home state of Ohio after attending Miami University and the University of Toledo College of Law.

Jared is a member of the 2025 Greater Charlotte Apartment Association Rental Housing Alliance PAC Board. He enjoys having the opportunity to travel the state to handle hearings and various client and apartment association events and regularly instructs on a wide variety of industry topics such as Fair Debt Collection, Fair Housing, CAPS and CAM legal modules and Domestic Violence. He is a diehard (and long-suffering) Cincinnati sports fan and along with his wife Kris he spends most of his free time entertaining the many and varied demands of his daughters.

Matthew Tringali is the CEO of BetterWho and helps property management companies make sense of one of the hardest decisions they face as they grow: how to structure their team. Most operators feel it at some point. More doors, more people, and somehow things get more complicated instead of easier.

 

After building and exiting his own property management company, Matthew has worked with hundreds of operators and seen how different models actually play out in the real world. Some create clarity, accountability, and leverage. Others quietly create bottlenecks, confusion, and burnout.

 

In this session, he brings a practical, no-nonsense lens to the most common team structures in the industry and helps you think through which one fits your business and your strengths.

 

Because the difference between a business that scales and one that stalls is often not effort. It is structure.

Garrett Brady co-owns and runs Progressive Property Management, along with Progressive Association Management, based in Southern California. He had earns a bachelors degree in business management through Northern Arizona University in 2018 and a master’s degree in real estate through Chapman University in 2024.

 

Garrett joined the family business in 2018, riding the wave of new age property management of RTMs and Programs and Fees, and has now oversees operations and management for the company which manages over 1,100 residential units, 15,000 association units, and continues on a growth trajectory of 30% a year.

Nikole is the Director of Operations for a boutique property management company in Oregon, where she specializes in building resilient operations and teams that don’t rely on any single person to keep things running.

 

With over a decade in the industry, she has led the unglamorous work most operators put off: restructuring workflows, tightening accountability, and rebuilding systems while the business is still running. Her strength lies in turning operational complexity into clear, executable standards that teams can actually follow.

 

Nikole is known for bringing structure to fast-moving environments, creating the kind of consistency that doesn’t depend on who shows up that day. She has a sharp eye for where systems break down, and a practical instinct for fixing them in ways teams will actually use. The result is a company culture where people know what’s expected, feel supported in their roles, and genuinely enjoy the work.

 

She’s passionate about the industry, invested in her team, and always looking for smarter ways to run a great property management company.

Adam Willis was born in Salt Lake City, Utah, and bred for property management. As a third-generation Realtor and property manager, he has taken a mom-and-pop shop through multiple acquisitions and now is one of the largest family-owned property management companies in the great state of Utah. For the past three years, Adam has had the privilege of speaking at both local and national NARPM Chapter events, presenting approximately five different engagements. His sessions have focused on key topics in property management, including building strong teams and optimizing operational efficiency. Sharing insights and practical strategies with fellow property management professionals has been incredibly rewarding for Adam, as he is passionate about helping others grow and succeed in this dynamic industry.

Bri Leichliter is a Real Estate Broker in Ohio and Kentucky and a former Property Management Company Owner who now specializes in maintenance operations consulting for property management businesses.

After building and selling her property management company in 2025, Bri has focused on helping operators design scalable, high-performing maintenance systems. During her time as an owner, she led the transition from a heavily vendor-dependent model to a structured in-house maintenance operation implementing the processes, technology, and performance tracking needed to improve speed, visibility, and profitability.

She is currently serving as a Fractional Maintenance Manager for Milestone Premier Properties, where she is leading the development of a new maintenance department from the ground up. In this role, she is actively helping the team transition from a vendor-heavy model to a high-performing in-house maintenance operation building workflows, implementing tracking systems, and insourcing vendor work to improve efficiency and long-term margins.

Bri brings a practical, data-driven approach to maintenance operations, with deep experience in technician performance tracking, vendor vs. in-house cost analysis, and real-time operational reporting. Her work centers on helping property managers create clarity across their maintenance workflows, reduce inefficiencies, and make confident decisions about when to insource, outsource, and optimize.

Today, she partners with property management companies nationwide to build maintenance operations that are not only efficient but scalable, measurable, and built to support long-term growth and increased asset value.

Julie Mullinax is the co-owner and Chief Operating Officer of CRM Properties, a full-service property management company serving real estate investors across Indiana. With over 14 years of property management experience, she has helped grow the company to manage more than 800 units and led the successful acquisition of another property management firm. Today, Julie supports a team of 35 employees, including 9 remote team members, delivering real estate brokerage, property management, maintenance, and renovation services.

Over the past five years, Julie has focused on building scalable systems and operational processes to support company growth and consistency, including hiring two dedicated team members responsible for developing and maintaining internal workflows across departments.

Julie is a frequent speaker at industry conferences, serves on the board for the PM Systems Conference, and is a founding member of Property Management University, a training platform designed to support the development of property management professionals nationwide. She is passionate about helping property management companies strengthen operations, improve team structure, and implement processes that support sustainable growth.

Trent Ratliff is the President at All 3 Realty, where he oversees the management and performance of over1,000 single-family rental homes in Georgia and Alabama Markets. With a strong focus on operations, tenant relations, and asset performance, Trent plays a key role in maintaining efficiency and consistency across a large and diverse portfolio. Still active every day in the business, Trent is known for his practical approach to problem-solving, clear communication with his team, property owners, and tenants. In his spare time, he prioritizes family and health.

A member of the Loebsack & Brownlee team since 2021, AJ started in Client Communications and now serves as the Single Family & Build-to-Rent Client Relationship Manager. At Loebsack & Brownlee, AJ builds and nurtures industry relationships within a regulated environment. Her focus is on developing business connections and devising strategies to boost revenue and profitability.

AJ is an “everything Pittsburgh” fan – Steelers, Penguins and Pirates. AJ and her husband live in Wyoming with their two Yorkies. When she’s not working, you can find her making homemade bread, canning or on her favorite hiking trail.

Matthew is the Broker | Owner of Carolinas Dynamic Realty, in the Charlotte Metro Area. Matthew has been a Full Time Realtor & Broker since 2006, and also a Full Time Property Manager since 2009. He has earned the Designation, Residential Management Professional, from the National Association of Residential Property Managers, a designation only earned by a total of 3 current Property Managers in Charlotte. He resides in the Charlotte Metro Area, with his wife Cynthia, their two children Sophia, and Matthew, Jr., and dog, Peterson. Matthew loves to call Charlotte home!

In his spare time, Matthew enjoys spending time with family, vacationing, pulling for the Charlotte Hornets, and volunteering. An advocate for homeless resources in Charlotte, Matthew volunteers with multiple organizations that deal with homelessness, as well as at Good Shepherd Church. Matthew also serves on the Professional Standards Committee at the Canopy Realtor Association, on the MLS Advisory Committee at Canopy MLS, on the Board of Directors for the Charlotte Regional Chapter of the National Association of Residential Property Managers, and as a Governor for the North Carolina Association of Realtors – Property Management Division. Previously Matthew has served as Member Services Chair for the National Association of Residential Property Managers, Conference Chair for the North Carolina Property Management Conference, and as President for the Charlotte Regional Chapter of the National Association of Residential Property Managers.

He is a member of the National Association of Realtors, North Carolina Association of Realtors, South Carolina Association of Realtors, Canopy Realtor Association, Piedmont Regional Association of Realtors, North Carolina Association of Realtors – Property Management Division, and National Association of Residential Property Managers.

Nina Lorenzana is the Multifamily Executive Director at Property Management Inc. (PMI), where she is building the company’s multifamily pillar: the infrastructure, training, and operator playbook behind the franchise network’s move into larger assets.

 

With 20 years in property management, including leadership of operations for an independent multifamily company, Nina brings a deeply operational lens to growth. She led a multifamily portfolio with full ownership of operational performance, built and scaled in-house maintenance operations, and implemented EOS across teams, driving performance, accountability, and profitability.

 

Nina focuses on what actually drives outcomes: the numbers that matter, the operations built to move them, and the leaders responsible for executing. She is known for running a “tight ship and a happy crew” and is passionate about the systems, financial discipline, and structure required to turn a portfolio into a high-performing operation.

Patrick Hurley is the Founder and Owner of Proper-T Management Services, a multi-market property management firm serving Florida and Georgia, with continued expansion into the Carolinas. Under his leadership, the company has grown with a focus on investor performance, operational efficiency, and building systems that support consistent results across markets.

Patrick’s approach to property management centers on the belief that strong operations (not just strong leasing) are what ultimately drive long-term returns. He has led the development of scalable processes, team structures, and performance standards designed to reduce vacancy, improve client experience, and support sustainable growth.

In addition to Proper-T, Patrick leads Proper Insurance Advisors, a property and casualty insurance firm focused on aligning risk management with real estate investment strategy. He is also the founder of PM Broker Group, where he works with property management company owners across the country on growth strategy, valuation, and exit planning. Through this work, he maintains an active pulse on industry trends, buyer demand, and the operational factors that most directly impact company value.

As a licensed real estate broker in Florida, Georgia, and North Carolina, Patrick brings a hands-on, operator-driven perspective to scaling property management businesses across multiple markets. His experience spans operations, business development, and organizational design, giving him a practical understanding of how different management structures impact efficiency, team performance, and long-term scalability.

Known for his direct, solutions-oriented approach, Patrick is focused on helping both clients and industry peers move beyond reactive management and toward intentional, growth-focused operations.

Outside of business, he enjoys spending time with his family and is an avid outdoorsman, with a strong connection to the mountains of North Carolina.

Tim Wallace is a seasoned technology professional with more than 13 years of experience, including the past 8 years dedicated to the property management industry. He currently leads Strategic Partnerships at Zinspector, the industry’s leading inspection platform, where he collaborates with property managers and technology partners to enhance operational efficiency, improve reporting accuracy, and leverage AI-driven tools to deliver better property insights.

Tim began his career in the Salesforce ecosystem before transitioning into property management technology in 2018 with PointCentral, where he helped develop a channel that introduced smart home automation to the single-family rental industry. He later joined Tenant Turner, where he strengthened relationships across a shared customer base while helping operators optimize leasing and showing processes, and led marketing and event initiatives that further expanded industry engagement. In 2024, he brought his expertise to Zinspector, continuing his focus on bridging the gap between technology and real-world property management needs.

Throughout his career, Tim has partnered with thousands of property managers across all 50 states and internationally, supporting solutions that have processed millions of inspection photos and videos. His approach is rooted in listening; understanding the day-to-day challenges property managers face and translating those insights into practical, scalable solutions that drive meaningful business outcomes.

A dedicated member of the NARPM community, Tim has served as Chair and Co-Chair of the National Vendor Advisory Council and Affiliate Advisory Council and has contributed to multiple planning committees. His session, Mastering Inspections and Maintenance, brings together experienced operators he has worked alongside over the years to share practical, field-tested strategies for improving inspection and maintenance processes.

D’Ann Melnick is a Montgomery County, Maryland–based property manager and the founder of Life in MoCo Rentals, a boutique property management company known for its relationship-driven, community-first approach. With over 25 years of experience in real estate and property management, she has built a growing portfolio by focusing on what many overlook – creating meaningful connections between owners, tenants, and the communities they live in.

 

D’Ann specializes in helping property owners maximize long-term value through thoughtful management, proactive communication, and an elevated tenant experience. Her approach goes beyond operations, positioning property management as a relationship business rooted in trust, consistency, and local presence. By prioritizing community involvement and client experience, she has developed a strong referral-based business fueled by both clients and local real estate partners.

 

Deeply committed to the communities she serves, D’Ann is an active member of the Gaithersburg-Germantown Chamber of Commerce, a board member of Hero Dogs, Inc., and a member of the Junior League of Washington, where she serves on the Leadership Breakfast committee and supports its mission through sponsorship and engagement. She also volunteers regularly with other local non-profits such as Comfort Cases, Manna Food Center, Feed the Fridge and World Central Kitchen. Her involvement at the local level plays a key role in how she builds her brand by showing up, giving back, and creating lasting connections.

 

As a speaker, D’Ann shares practical, real-world strategies for building a property management business that stands out in a crowded market by focusing on community, relationships, and long-term impact.

Outside of her business, she is a proud baseball wife, mom to a precocious 3-year-old daughter and a goofy Chocolate Lab, bringing the same energy, adaptability, and connection-driven mindset from her personal life into the way she serves her clients and community.

Ben Smith is the Founder of BrightReach Sales, a sales leadership and consulting firm dedicated to helping property management companies build scalable growth systems. With eight years of experience in sales within the property management industry, Ben has helped companies move from inconsistent growth to structured, predictable business development.

 

Before launching BrightReach, Ben served in multiple sales leadership roles, helping vendors and property management teams refine messaging, implement repeatable sales processes, and train high-performing business development teams. His work focuses on aligning strategy, systems, and leadership to create real growth.

 

Ben is passionate about equipping broker-owners with practical frameworks they can implement immediately, and sustain long term. He lives in Raleigh, North Carolina with his wife and three children.

Cortney Gill is the Founder and CEO of GSG Property Management in San Antonio, Texas, where she leads a rapidly growing residential property management company serving hundreds of doors across the region. A second-generation REALTOR® with more than 25 years in real estate, Cortney has built her business through relationships, systems, and a relentless focus on operational excellence. After navigating major industry shifts, including the 2008 housing crisis, Cortney rebuilt and scaled her business into a thriving million-dollar company with multiple revenue streams. Her leadership style blends practical systems with entrepreneurial vision, helping teams grow while maintaining strong client relationships and operational accountability.

 

Cortney is also the creator of Controlling Your Chaos (CYC), a platform designed to help entrepreneurs, especially women in real estate, build scalable businesses while leading successful lives at home and at work. Through speaking, coaching, and content creation, she teaches leaders how to think like CEOs, create sustainable systems, and win the day both professionally and personally. Known for her candid storytelling and actionable strategies, Cortney brings real-world experience from the front lines of property management to every stage. Her sessions leave broker/owners with practical tools to build stronger teams, implement better systems, and lead with clarity, confidence, and long-term vision.

I’ve always believed in one simple truth: “Price is what you pay; value is what you get.” That mindset has shaped everything I’ve built as Managing Broker, Partner, and Founder of GC Realty & Development, LLC. My mission is clear: create real value for landlords, investors, and entrepreneurs while building something meaningful along the way.

 

Real estate isn’t just my career; it’s my way of life. I’ve renovated and stabilized over 500 properties, owning and managing everything from residential homes to commercial and industrial spaces. At GC Realty, I lead Business Development and Marketing, always focused on growth and results that actually make a difference.

In 2020, I launched Straight Up Chicago Investor, a podcast that quickly became the go-to resource for real estate investors in the city. With over 345 episodes and thousands of listeners, it’s a platform for sharing real world experiences, practical insights, and honest guidance drawn from firsthand experience.

 

GC Realty has been featured on CNBC’s The Deed, named one of Inc. Magazine’s Top 5,000 Fastest Growing Companies for six consecutive years, and recognized by Expertise.com as one of the best property management companies in the country.

 

We’ve leased over 800 properties in the last two years with a 0% eviction rate. I’ve shared insights on Bigger Pockets, the Joe Fairless Show, and REI Diamonds, and spoken at events in Dallas, Atlanta, San Francisco, and Chicago.

 

What drives me is helping others succeed. Whether through the podcast, a speaking engagement, or a direct conversation, I love helping landlords and investors cut through the noise and focus on what truly matters: real value, real results, and real success.

Stephen Glover is the Owner, Principal Broker, and CEO of Peak Property Management, where he leads a team of nearly 50 professionals managing more than 1,500 residential units across Central Virginia. A Richmond native, Stephen brings a relentless, results-driven mindset shaped by experiences ranging from the AMA Superbike racing circuit to ultramarathons and training alongside members of military special operations. He is also the host of The Virginia Investor Podcast, where he interviews investors and industry leaders to share insights on building wealth through real estate across the Commonwealth.

 

Stephen is driven by a passion for pushing limits, building meaningful relationships, and continually raising the standard in business and in the communities he serves.

Nitin Gupta is the CEO of Mason, a company that helps property management firms take control of maintenance, one of the most complex and costly parts of their business. Mason acts as an AI-powered assistant that handles maintenance operations, helping teams reduce costs, insource revenue, and deliver better service to residents.

Nitin has spent over a decade building technology for operationally complex industries like insurance and logistics, with a focus on helping teams run more profitably. He is based in San Francisco.

Tiffany Izenour is the Principal Broker and CEO of Freedom Property Management and Team Lead with the Freedom Real Estate Team at LPT Realty. With more than 20 years of experience in Northern Virginia, spanning banking, lending, and real estate; she has helped hundreds of families build wealth and achieve their financial goals.

 

Over the past 15 years, Tiffany has focused on leasing and property management in Northern Virginia, where she has become a trusted leader known for raising the standard of professionalism and protecting both clients and fellow agents through best practices.

 

She is deeply committed to education and leadership within the industry and her local community. Tiffany serves as Chair of Leadership Prince William (2023–2025), is a longtime member of NOVA NARPM (serving as President in 2023 and 2026) and is the 2026 Chair of the Virginia REALTORS® Property Management Council. She is also a sought-after instructor for local Realtor Associations, where she teaches REALTORS® how to navigate the complexities of property management and leasing while safeguarding their licenses.

Her dedication to excellence has earned her recognition as PWAR’s 2023 Educator of the Year and the 2024 Virginia REALTORS® Property Manager of the Year.

 

Through her work, Tiffany is passionate about equipping real estate professionals with the knowledge, systems, and confidence they need to serve at a higher level, avoid costly mistakes, and build sustainable, compliant businesses.

 

A Northern Virginia resident since 1996, Tiffany lives in Bristow with her family and is committed to helping others create their own version of freedom through real estate.

Courtney Parks, MPM®, RMP®, is the Principal Broker and Director of Operations at Allegiance Property Management, a Northern Virginia–based mid-size residential property management firm serving real estate investors and accidental landlords. Since joining the company in 2009, she has helped lead the firm’s growth while overseeing operations, leasing, maintenance coordination, accounting, and client services across the managed portfolio.

 

With a passion for client relationships, investment growth, and operational excellence, Courtney has helped shape the systems and service standards that define Allegiance’s approach to property management.

 

Courtney is deeply committed to advancing the property management profession through education, advocacy, and leadership. In 2026, she earned the Master Property Manager (MPM®) designation from the National Association of Residential Property Managers, the organization’s highest professional credential. She is actively involved with NARPM® at both the local and national levels and regularly contributes to industry education through speaking and professional development initiatives.

Sam Eddinger developed his passion for real estate at a young age while helping his parents maintain and manage their rental properties. That early exposure showed him how disciplined, long-term real estate investing could create meaningful wealth and opportunity.

Recognizing the opportunity presented by the post-crisis housing market, Sam began aggressively acquiring investment properties across Central Connecticut in 2012.

After a 15-year career as a nuclear engineer, Sam made the bold decision in 2018 to leave engineering and found Ironclad Property Management.

Today, Sam combines the analytical mindset of an engineer with the perspective of an active real estate investor. His process-driven, data-focused approach to property management is designed to help property owners improve operational efficiency, reduce risk, and maximize long-term investment returns.

Ian Joseph is the Founder and CEO of The Joseph Group, a Washington-based real estate services company providing property management, brokerage, construction, and investment services. Since founding the company in 2012, Ian has focused on building a team of exceptional professionals and creating the systems, culture, and leadership environment that allow great people to do their best work.

Under his leadership, The Joseph Group has grown into one of the region’s most respected property management firms, serving both first-time landlords and experienced investors. The company is known for its strong culture of accountability, service, and professionalism; anchored by a simple belief that guides the entire organization: “It’s not just a rental, it’s a home.”

Ian’s leadership philosophy centers on identifying talented people, positioning them in the right roles, and empowering them to serve clients and residents at the highest level. Rather than relying solely on technology, he believes the future of property management lies in developing great humans, building strong teams, and creating organizations where people can grow and thrive.

An active leader in the industry, Ian has been involved with the National Association of Residential Property Managers for many years and previously served as President of the King County chapter. He is passionate about elevating the property management profession and helping other operators build organizations that deliver both exceptional results and meaningful human impact.

Through his work, Ian continues to advocate for a property management model that prioritizes people, relationships, and stewardship; ensuring that owners, residents, and communities are served with excellence.

Jo-Anne Oliveri, also known as ‘The Purple Empoweress,’ is a distinguished figure in the field of property management. With over three decades of real estate experience and 15 years devoted to coaching, mentoring, and consulting in property management, she has become a global thought leader and influencer in the industry. Jo is the Founder and Managing Director of ireviloution, Kaboudle, Flussos, and Property Management Academy.

 

Jo’s journey is a testament to the resilience of the human spirit. Despite facing an unimaginable tragedy just five days after formally launching her consulting business in 2010, the loss of her 24-year-old son, Jo found the strength to persevere. The grief and trauma could have easily overwhelmed her, tempting her to give up on everything. However, a calling from within, a deep-seated conviction, urged her to rise above the pain and have faith in her mission: to empower positive change in the property management industry on a global scale. This determination to make a positive impact amid personal tragedy is truly remarkable.

 

A trailblazer and futurist, Jo is the author of “Find Your Property Manager NOW” and has earned recognition for her transformative work, receiving numerous industry awards and accolades, including being named the REB Women in Real Estate Awards Coach of the Year 2020. Her innovative and empowering approach has positioned her as a finalist in the REB Awards for Mentor, Thought Leader, Coach and Innovator of the Year.

 

As technology and artificial intelligence rapidly reshape the real estate landscape, Jo has become one of the industry’s most vocal drivers of transformation. Through her platforms and technology ventures, she is challenging outdated operational models and leading the movement toward intelligent, automated property management businesses. Jo believes the industry is at a defining moment: adapt to technology or risk becoming irrelevant. Her mission is to help business owners embrace innovation, implement smarter workflows, and harness AI to build resilient, future-ready property management companies.

 

Having served as Vice President of Property Management for one of California’s largest independent real estate brokerages, Jo is known for her rebellious spirit and commitment to creating positive change in the industry, through her courage to challenge the ‘norm’ and smash them down, paving the way for strategic disruption within the industry. A dynamic speaker and popular conference keynote, she regularly contributes to top real estate publications and participates in leading Australian and North American conferences.

 

Jo was awarded two top honors in the 2025 National Industry awards, being named the Leader of Excellence as well as winning the Innovation award for her tech company, Flussos.

Stacey Salyer is a market-defining acquisition strategist who helps strong property management company owners evolve into acquirers and define their markets.

 

Her journey in property management began in 2004. In 2010, she opened a PMC for a local home builder. Then in 2016, as a single mother, she launched her own independent property management company from her living room. She built that company from the ground up. Then in June 2020, during COVID, she executed a pivotal acquisition: purchasing a 370-door PMC using minimal down payment and seller financing. This proved that transformational growth doesn’t require perfect conditions or excess capital.

 

This experience shaped her philosophy: Operators run companies. Acquirers define markets.

 

In early 2022, Stacey sold her company to PURE Property Management and was promoted to Director of Acquisitions, where she evaluated 100+ property management companies and gained deep insight into what separates winning acquisitions from costly mistakes. She has operated on all four sides of the M&A table: as a builder, buyer, seller, and national acquirer.

 

A former NARPM Washington State President and National Ambassador, Stacey is committed to teaching broker-owners the acquisition mindset, deal structure strategies, and disciplined decision-making frameworks that separate forward-thinking operators from those left behind in a consolidating market.

 

Her signature methodology, Slayer’s Built to Acquire™, equips property management owners to move from uncertainty to structured decisiveness, positioning themselves for competitive advantage in 2026 and beyond.

Stacey speaks nationally on acquisition strategy and is passionate about empowering entrepreneurs in property management.

 

Contact: stacey@staceysalyer.com | staceysalyer.com

It’s rare to encounter a story that blends lifelong partnership with professional collaboration, but that is exactly the journey shared by Stacy Wilson and her husband, David Wilson, who also serves as the company’s Broker. Having known each other since third grade, grown together through high school and college, and now raising two sons, they have built both a life and a business side by side. Their story is a testament to the power of long-term relationships, shared vision, and a strong foundation, perhaps with a touch of bourbon along the way.

 

Stacy often describes her career in two phases: pre-property management and post-property management. Prior to 2014, she built her professional foundation working with large organizations in the healthcare, newspaper, and travel industries, applying her background in Public Relations and Journalism across a variety of roles.

 

In 2014, Stacy and David acquired Wilson Management Group, LLC from her in-laws. What began as a focus on operations accounting has evolved into a dynamic leadership role as the company has grown.

Today, Stacy oversees operations accounting, marketing and advertising, customer experience, and strategic company growth, all aligned with the organization’s mission and vision.

 

Outside of her professional work, Stacy enjoys reading, baking artisan sourdough bread, caring for her porch garden, and planning future travel adventures.

Sherry Li is an investor and operator in the residential real estate sector, and the founder of C-STAR, a real estate investment platform, as well as Canyon Residential, a property management company serving the scattered-asset rental market. Through building and operating real estate portfolios, she developed deep experience across acquisitions, asset management, and property operations.

Through Canyon Residential’s operational growth, Sherry gained firsthand insight into the complexity of managing repairs, vendors, and tenant requests across distributed rental portfolios. To address these operational challenges, she later founded PaiBox, an AI-powered platform designed to automate repair coordination, vendor management, and operational workflows for property managers. Her work bridges real estate operations and technology, bringing data-driven systems to an industry traditionally managed through manual processes.

Prior to founding C-STAR, Sherry served as a Director at Fosun Group, where she led the acquisition of Everest Healthcare Properties. She also held senior roles at Rosewood Investment Corporation, a sovereign wealth fund platform with approximately $1.1 trillion in assets under management, where she managed $4 billion in transactions and oversaw a $7 billion portfolio. Her earlier experience includes Chambers Street Properties (NYSE: CSG) and DTZ.

A recognized thought leader in real estate operations and technology, Sherry has spoken as a guest speaker and lecturer at the Appraisal Institute, APEX, AREAA, Harvard University, and Columbia University.

Outside of business, she is a classically trained pianist who has performed at Carnegie Hall, Harvard, and MIT.

Sherry earned her Master’s degree in Real Estate from the University of Michigan, and dual Bachelor’s degrees in Economics and Urban Planning from Peking University. She is currently enrolled in Harvard Business School’s Owner/President Management (OPM) program.

In recognition of her leadership and innovation in the PropTech sector, Sherry Li was named one of GlobeSt.’s 2025 ELITE Women of Influence.

Paul Henderson is the owner of Rhino Property Management, where he oversees a portfolio of 500 long-term rental properties and 45 vacation rentals. With 16 years of experience in property management, Paul focuses on operational efficiency and building systems that drive profitability. He brings a practical, real-world perspective on improving labor efficiency in today’s evolving rental market.

Allison Regets is the founder and owner of AM Realty LLC, a Charlotte, North Carolina–based property management firm. With over 17 years of experience, she has transformed the company from a local single-family residential operation into a scalable, investor-focused business specializing in multifamily properties across North and South Carolina.

 

This growth has been driven by the implementation of scalable, systems-based models that can be efficiently replicated across multiple markets, allowing AM Realty to seamlessly expand into new territories. As a result, the firm is well-positioned to support client acquisitions at scale, with the operational infrastructure, expertise, and confidence to successfully manage a diverse range of assets.

 

Allison is recognized for her strategic approach to property management and her commitment to helping investors maximize asset performance and long-term growth.

Mark Cropper is Co-Owner, Broker, and Executive at Nestwell Property Management, where he has spent 20 years helping build the company from the inside out. With experience across every part of property management, he brings a hands-on perspective to leadership, operations, systems, and growth. At Nestwell, Mark helped hire the company’s first RTM and built many of its operational processes in LeadSimple, always with a focus on creating better experiences for teams, clients, and residents.

 

A longtime industry leader, Mark served as President of the Utah State NARPM Chapter for two years and has served on the board for many more. He is passionate about helping people grow, building systems that support excellence, and finding better ways to bring communication, workflows, and task management together through technology. He believes that success at work should never come at the expense of life at home, and that work-life balance is essential.

 

When he is not working, Mark is happiest spending time with his wife of 19 years and their four children. He is a proud dance dad to three daughters, loves cheering on his son in soccer and other sports, and enjoys any opportunity to sing.

Kayla Sharp is the Senior Property Manager and Association Broker at All 3 Realty’s Georgia location, a family-owned company she co-founded with her parents (hence the “All 3”) in 2013. With two locations managing over 1000+ properties, Kayla takes immense pride in her diverse team representing three different countries. She believes exceptional customer service drives success in property management and advocates for more human connection, urging everyone to “pick up the phone and talk to people!” Known as the self-proclaimed Queen of Getting 1-Star Reviews Removed, she’s passionate about creating outstanding resident experiences and can’t stand when tenants decide to move out. Outside of work, Kayla trains for triathlons and will never answer a call on a Friday as she’s usually on two wheels. A NARPM member for 9 years, Kayla joined the organization after being inspired (and slightly terrified) by Monica Gilroy’s eye-opening litigation stories, which fueled her commitment to staying educated and prepared in her field. Over the past 5 years, she has been a dedicated member of the NARPM Board of Directors and was named the NARPM National Volunteer of the Year in 2023. She is the 2027 incoming Atlanta Chapter President. Known for her ability to throw unforgettable parties that bring people together, Kayla’s mission goes beyond the events; she’s passionate about creating a sense of belonging, ensuring every NARPM member feels valued and appreciated.

Kelli Segretto is a property management operations consultant with 25 years of industry experience. She helps property management companies build smarter, more profitable businesses by identifying the right systems, simplifying operations, and creating processes that work in the real world.

Throughout her career, Kelli has held leadership roles within property management companies and the two largest national property management franchises, where she was responsible for evaluating, pressure-testing, and implementing technology solutions that supported growth, efficiency, and consistency at scale. She is known for digging into proptech platforms, workflows, and integrations until the real strengths, limitations, and risks become clear. Her clients trust her for honest, experience-based guidance on what works, what does not, and what is actually worth the investment.

Today, Kelli helps property management companies evaluate, prioritize, and build the right tech stack for their business model, team structure, and growth goals. Her work spans business strategy, software evaluation, API integration strategy, process design, and operational alignment, always with a focus on clarity, scalability, and profitability.

Sarah Laidler is the Designated Broker and Owner of Accolade Properties, serving Central Washington with offices in Ellensburg, Yakima and Cle Elum. In 2000, after working with three different property management companies to oversee family investments, Sarah recognized a gap in the industry, no firm aligned with her vision for proactive, client-focused management. From that realization, Accolade Property Management was founded.

Today, Accolade Properties is a full-service brokerage firm offering comprehensive real estate solutions. Its property management division spans residential, multifamily, commercial properties, and homeowners’ associations, providing tailored, hands-on service designed to maximize asset performance and long-term value.

Outside of work, Sarah enjoys spending time with her husband and kids, especially boating and making the most of the Pacific Northwest lifestyle.

Tiffany Rosenbaum is a dynamic entrepreneur, speaker, and owner of Rosenbaum Realty Group, Repair Masters, and Stunning Stays. With a background in psychology, she has built multiple successful businesses by turning challenges into opportunities and leading with both strategy and heart. As a wife and mom, Tiffany brings real-life experience, energy, and authenticity to the stage, inspiring others to think bigger, act faster, and build lasting success.

Karen Jordan is the Director of Growth at HBR Rentals in Tracy, California. She leads business development, owner relations, and strategic initiatives with a focus on systems that drive results while maintaining a Human First approach.

She serves as President-Elect of CALNARPM and previously held the role of Secretary. She is an active member of the CALNARPM State Conference Committee, helping to plan and grow the annual conference. Karen is a frequent speaker at NARPM conferences, where she shares insights on leadership, operations, and team development within the property management industry.

At HBR Rentals, she works closely with owners and her team to build scalable systems, improve processes, and deliver consistent results. She also leads marketing efforts, oversees client relationships and supports company growth.

Outside of work, she enjoys traveling with her family, cheering on the 49ers, and exploring local food spots.

DD Garzón, Master Property Manager®, RMP®, is an Industry Liaison at PURE HomeRiver. An experienced property management professional, DD founded Skyline Properties Group, Inc. in 2004 and grew the greater Atlanta-based company to manage single-family, multifamily and built-to-rent properties as well as HOAs. Skyline Properties Group was acquired by PURE in November 2021.

DD has served the property management industry in instrumental roles for over a decade, including 2019 President of the Atlanta Chapter of NARPM. She currently services as the President of the National Association of Residential Property Managers and is a frequent speaker at industry events and conferences.

When not actively working in the real estate industry, DD leverages her expertise to support her passion for giving back to her community. She serves on the board for Children’s Haven, is a mentor for the North Atlanta Ventures program and is an active Rotarian.

Joni Wolfswinkel is a licensed real estate broker and the owner of four Real Property Management franchises and a leading virtual assistant staffing company. She has been buying and selling homes and investment properties for almost 25 years and was recently awarded “Woman of Influence” by HousingWire Magazine. Over her career, she has bought and sold more than 1,800 properties and currently manages over 2,000 units in the Houston, College Station, Santa Fe, and Albuquerque markets.

In addition, Joni and her husband, Shawn, personally own 74 rental homes, a commercial office building, and a self-storage facility. Together, they host the popular podcast “Inside the Wolf’s Den.” Her Houston-based property management firm recently garnered national headlines after being named “Franchise of the Year” for outstanding business practices, besting 400 franchise owners across North America to claim this prestigious honor.

Jason Clifford is the Chief Executive Officer of SJC Management Group, a property management firm based in Sumner, Washington. With a strong background in real estate operations and client-focused service, Jason has built a reputation for delivering reliable, results-driven management solutions for property owners and investors.

Under his leadership, SJC Management Group has grown into a trusted partner for residential and multifamily property management, known for its commitment to maximizing asset performance while maintaining high standards of tenant care. Jason combines strategic oversight with hands-on industry expertise, ensuring that each property is managed efficiently, profitably, and with long-term value in mind.

Driven by a commitment to professionalism, transparency, and strong client relationships, Jason continues to guide SJC Management Group’s growth while helping property owners navigate an increasingly dynamic real estate market.

A 25-year real estate veteran, Mike Taylor is the Owner of Red Door Property Management. After a successful career in Indianapolis residential sales, Mike strategically pivoted to the management sector during the Great Financial Crisis, a move that defined his firm’s trajectory. Today, he leads a dedicated team of 15 professionals managing a portfolio of approximately 500 doors across Central Indiana. A University of Central Florida graduate, Mike has been an active leader in the Indianapolis real estate market since 2005, focusing on operational scaling and investment stability.

Daniel French is a seasoned real estate executive and strategic leader, currently serving as Chief Executive Officer of Northpoint. With more than two decades of industry experience, French has built a reputation for driving operational excellence, scaling high-performing platforms, and delivering consistent results across complex real estate portfolios. His expertise spans operations, investments, property management, team development, and technology-driven transformation, positioning him as a forward-thinking leader in the evolving real estate landscape.

With a background in roles that focus on operations and growth, French quickly established himself as a leader capable of building and optimizing large-scale rental platforms. Prior to becoming CEO, he played a key role in expanding multifamily and single-family portfolios across Texas and Florida, contributing to organizations that collectively managed and transacted more than $2 billion in assets. Known for his ability to lead cross-functional teams and implement data-driven strategies, he has consistently enhanced operational efficiency, elevated the resident experience, and supported impactful capital initiatives.

At Northpoint, French is focused on building a scalable, technology-enabled platform designed to support long-term growth and superior service delivery. His leadership philosophy centers on accountability, transparency, and continuous improvement, with a strong emphasis on empowering teams and fostering a people-first culture. He is passionate about creating systems and environments where individuals and organizations can perform at their highest level.

French holds a Bachelor of Arts in History from Binghamton University and a Master of Public Administration from the Rockefeller College of Public Affairs & Policy at the University at Albany.
He is based in Austin, Texas, where he lives with his wife and four children. Outside of his professional responsibilities, he is deeply committed to mentoring emerging leaders, engaging with his community, and exploring innovative opportunities that shape the future of real estate. With a disciplined approach to leadership and a passion for operational excellence, he continues to be a driving force behind Northpoint’s success and a respected voice in the industry.

Pamela Greene is a Master Property Manager (MPM®) and Residential Management Professional (RMP®) and serves as the Operations Manager for Alarca Realty. She brings nearly two decades of experience in residential real estate, beginning her career in 2007 and founding PG Management Group in 2014, which was acquired by Alarca Realty in December 2024.

An active NARPM® member since 2013, Pam earned her Residential Management Professional designation in 2020 and her Master Property Manager designation in 2021. She has served in numerous leadership roles at the local, state, and national levels, including NARPM® Professional Development Committee Chair in 2024 and 2025, where she helped guide members through the designation process and supported updates to designation requirements. She currently serves as a NARPM® Director and designation auditor.

At the state level, Pam serves as the 2025 and 2026 Chair of the North Carolina REALTORS® Property Management Division, focusing on advancing professional standards, education, and industry best practices.

Through her continued leadership roles, Pam remains focused on aligning with current legislation and professional standards, with an emphasis on compliance, risk management, and best practices in residential property management.

Valli Sears-Jones is a Texas Real Estate Broker, industry leader, and the Broker/Owner of Front Door Management Group, a full-service real estate and property management firm serving the Dallas–Fort Worth metroplex.

With more than 29 years of property management experience, Valli is widely recognized for her expertise in residential leasing, portfolio management, and real estate sales. She has helped thousands of families successfully buy, sell, and lease homes, while guiding real estate investors in building profitable, high-performing rental portfolios. Her background spans conventional housing, tax credit housing, project-based Section 8, and the Section 8 Housing Choice Voucher Program, where she is regarded as a subject matter expert.

Valli’s leadership experience includes serving as a former HUD Director of Asset Management, where she oversaw a large portfolio of affordable housing properties and trained thousands of housing professionals on compliance, operations, and best practices.

Deeply committed to education and professional development, Valli is a sought-after instructor at Champions School of Real Estate, where she teaches Property Management, Marketing, and pre-licensing courses. She holds the CPM® (Certified Property Manager) designation. In 2025, she earned the Residential Management Professional (RMP®) designation from the National Association of Residential Property Managers and plans to pursue her Master Property Manager (MPM®) designation to further elevate her expertise and client service. She currently serves as the Education Chair for the NARPM Fort Worth Mid-Cities Chapter, a role she has held for the past two years, where she leads educational initiatives and professional development for property management professionals.

Valli is also an active member of Delta Sigma Theta Sorority, Inc., where she has served in various leadership roles and remains committed to community service and economic empowerment.

Through Front Door Management Group, Valli delivers a results-driven, full-service experience, helping clients buy, sell, and invest with strategy, structure, and confidence. Her commitment to service is rooted in her core values of E.A.S.E.: Expertise, Attention, Support, and Efficiency.

A proud resident of Ellis County, Texas, Valli resides with her husband, Ron, and is dedicated to helping build wealth, create stability, and achieve long-term success through real estate.

Jessica Leupold is the Associate Broker & Director of Operations at One Focus Property Management, a North Central Pennsylvania–based company managing approximately 600 scattered-site single-family and small multi-family properties. She leads a team of 15–20 across leasing, maintenance, and accounting operations, and spends a good portion of her time solving problems most business books don’t prepare you for.

Jessy specializes in building teams with strong foundations in core values, clear accountability, measurable performance, and disciplined processes, without creating environments that feel rigid or transactional. Her leadership style is rooted in fairness, consistency, and a healthy respect for the fact that people don’t always behave the way you expect them to (especially in property management).

After spending 15 years in the architecture and engineering industry, Jessy transitioned into property management in 2020 and quickly moved into executive leadership, now overseeing all operations for the company. Her background in professional services gave her a strong appreciation for structure and systems, while her experience in property management has taught her exactly where those systems tend to break down.

Jessy has developed a particular expertise in leading maintenance and trades teams, where success requires a balance of structure, trust, and adaptability. She is passionate about helping brokers and owners reduce operational friction, protect their margins, and build teams that can actually sustain the business long-term.

Known for her candid perspective and engaging delivery style, Jessy brings a mix of practical frameworks, real-world stories, and just enough humor to make even the toughest operational challenges feel relatable. She enjoys a good challenge both professionally and personally, most recently channeling that into a second-place finish at her county’s annual jigsaw puzzle competition.

Jessica Foster is a seasoned leader in the property management industry, bringing over two decades of hands-on experience and a reputation for innovation, growth, and service excellence. As a driving force behind Blue Palm Property Management, Jessica leads a high-performing team overseeing residential and commercial portfolios across Coastal Florida, with a strong presence in Flagler, Volusia, and Brevard Counties. Her commitment to operational excellence and client success has positioned her as a trusted expert in her field.

For the past 13 years, Jessica has specialized in expanding property management portfolios throughout Florida, with a distinct focus on organic lead generation. Her forward-thinking strategies and results-driven approach have not only fueled business growth but have also set a new benchmark for success within the industry.

In 2022, Jessica launched the #200livingrooms challenge, an innovative and highly engaging initiative that highlights the diversity, creativity, and scale of real estate portfolio growth nationwide. The movement quickly gained traction, reflecting her ability to inspire, connect, and lead on a national level.

Beyond her operational leadership, Jessica is deeply committed to developing others. She serves as an Executive Coach with Better Who, where she leads and manages both one-on-one and group coaching programs, empowering professionals to achieve clarity, growth, and measurable results in their businesses and careers. She also hosts a monthly, growth-focused virtual mastermind for Brokers and Business Development Managers across the country. Through this platform, Jessica cultivates collaboration, idea-sharing, and leadership development among top industry professionals.

Jessica’s influence extends throughout the National Association of Residential Property Managers (NARPM), where she has held numerous leadership roles. She served as the 2024 President of NARPM Florida State, was the 2024 NARPM National Volunteer of the Year, and led as President of the Orlando/Central Florida Chapter in 2023. Today, she continues to shape the future of the industry as a member of the NARPM National Board of Directors.

Jessica Foster’s career reflects a powerful combination of expertise, vision, and heart. Through her leadership, coaching, and innovative initiatives, she continues to elevate the property management industry while helping others grow, succeed, and lead with purpose.

Blakely Hughes is the founder and driving force behind Nest Finders Property Management, a leading residential property management firm serving Jacksonville, St. Augustine, Ponte Vedra, and the greater Northeast Florida market. Since launching the company in 2004, he has grown Nest Finders into a high-performance operation managing hundreds of homes, known for its strong service model, operational discipline, and results-driven approach.

 

In 2025, Nest Finders entered a strategic partnership with Associa’s RHOME division, further positioning the company for long-term growth while maintaining founder-led leadership. Blakely continues to lead the organization, focusing on innovation, scalability, and delivering an elevated experience for both property owners and residents.

 

With over two decades of experience in real estate and property management, Blakely is recognized for building a “team-of-experts” model that blends high-touch service with modern technology. He is a strong advocate for leveraging automation, data, and AI to improve leasing performance, communication, and operational efficiency.

 

At the core of his approach is a belief that great property management isn’t just about managing homes, it’s about building trust, creating clarity, and delivering a consistent, professional experience that clients can rely on.

Brian McGowan is the founder of RedSail Property Management located in Newport News, Virginia. RedSail was established in 2016 with a clear goal: to redefine property management by prioritizing quality over scale, operational discipline, and an uncompromising standard of service.

 

Today, RedSail manages 495 single-family homes, focusing exclusively on properties that meet strict portfolio standards. Rather than chasing rapid growth, Brian has prioritized quality and consistency, ensuring every home aligns with the company’s long-term operating model.

 

That approach has produced a 44% rolling 12-month profit margin, a total revenue per unit of $407 per month, and a Direct LER of 6.1, highlighting a highly efficient, systems-driven platform.

 

Brian is equally focused on building a strong internal culture rooted in care and trust. Since RedSail’s inception, the company has operated without tracking time off, empowering team members with true flexibility. The team also follows a rotating Friday schedule, where most leave the office at noon while one team member remains available, ensuring full client coverage without sacrificing balance. Brian believes great property management comes down to two things: taking care of people and building systems that scale, and that with the right discipline, you don’t have to sacrifice service to achieve efficiency.

James has spent the past 12 years turning complex property portfolios into smooth-running, growth-ready operations. After sharpening his property management skills with a Utah based property management company, he joined Property Management Inc. in 2021. He has since served in a series of director roles overseeing Residential Books and Residential Management. In April 2025 he took the helm as Executive Director of Residential & Commercial, where he now supports PMI’s franchise partners with data-driven operating playbooks, revenue optimization, and financial controls that protect NOI across hundreds of markets.

Jen Merritt is the Owner of RentScale and CLOZR, where she works with property management companies to strengthen leadership, build effective sales teams, and create scalable growth. With nearly two decades of experience in sales and real estate, she brings a practical understanding of what it takes to lead through uncertainty, develop high-performing teams, and make confident decisions in fast-moving environments. Jen is known for her honest, grounded perspective on leadership and her ability to translate complex challenges into clear, actionable strategies.

At the age of 5, Marc was hired as the chief weed-puller for Grace Property Management, the company his father founded in 1978.

Marc spent many years pulling weeds, painting walls, showing properties, and collecting rents. Today Marc is the CEO of Grace Property Management & Real Estate.

From a platform of managing over 1,300 rental properties in Denver, Grace Management represents real estate owners and provides tenants with safe, clean, and fair priced housing.

Marc holds a degree in Real Estate & Finance, has taught real estate classes in over 40 states, performs expert legal witness work, and is the host of the Property Management Business podcast.

Roman Basi, raised in Southern Illinois, began his working career at a young age, umpiring Little League Baseball games. He spent his teenage and college years working for his father’s varied business interests. These experiences helped develop his future interest in assisting small business owners in fulfilling their business and succession plans.

 

He graduated from Millikin University, obtaining a Bachelor of Science Degree with a minor in Psychology. After receiving his degree, he continued his studies, earning an MBA from Southern Illinois University with a focus on accounting. He continued his education at law school, receiving his JD (Juris Doctor) degree from Southern Illinois University. He is a licensed attorney in Illinois, Missouri, Florida, and Arizona. Roman is also admitted to the United States District Court for the Southern District of Illinois, the United States Court of Appeals for the 7th Circuit, and admitted to practice in the United States Supreme Court. Roman is also a licensed Certified Public Accountant (CPA) as well as a licensed Managing Real Estate Broker in Illinois and Florida with Heartland Realty & Rentals, Inc., a licensed Title Insurance Agent with Attorney Title Guaranty (Illinois), and a licensed Private Pilot with an Instrument Rating.

 

Over the past several years, Roman has worked on many business transactions and has lectured to various regional and national audiences throughout the country, including extensive work in the continuing education field for Attorneys and CPAs, as well as providing the education necessary for the Voluntary Tax Return Preparer Registry with the IRS. From these venues, he has personally met and worked with business owners throughout the United States. He is President of The Center for Financial, Legal & Tax Planning, Inc. (DBA Basi, Basi & Associates) and is in high demand by business owners for his expertise in financial, legal, and tax matters. Roman has been published in the following publications: The Illinois State Bar Association Section on Federal Taxation, Productivity, Agency Sales, Industrial Distribution, Supply House Times, Distributor Link, and the I.D.A. Management Journal.

 

Roman enjoys working with his father and with their national clientele. He is responsible for many of the legal contracts produced by The Center for Financial, Legal & Tax Planning, Inc. His areas of expertise include mergers and acquisitions, contracts, real estate law, tax, and estate planning.

 

Roman is very active in his local community and is a member of numerous associations, Boards of Directors, and has served on various committees. He currently serves on the International Business Brokers Association Education Committee and is on the faculty of the Alliance of Mergers & Acquisitions Advisors. He participates in the Illinois Department of Transportation Adopt-A-Highway Program. Roman is also a current member of the Arizona, Florida, Illinois, and Missouri Bar Associations, the American Institute of CPAs (AICPA), as well as a past member of the National, Illinois, Florida, Sarasota, and Egyptian Boards of Realtors. He has previously served as a member on the Illinois State Bar Association’s Federal Taxation Section Council Committee, Director for the Illinois Association of Realtors, Officer and two-term President for the Egyptian Board of Realtors, Director for the Marion, Illinois Chamber of Commerce, and a volunteer for the Women’s Center of Carbondale, Illinois.

 

Roman and Brandi, his wife of 26 years, have 2 daughters: Alexis, 22, is a 3rd-grade teacher in Nashville, TN, and Marissa, 24, is a Commercial Pilot/First Officer with Envoy/American Airlines. Roman and Brandi reside in Clearwater Beach, Florida, and enjoy spending time at their Corporate Headquarters in Marion, Illinois. Roman also enjoys spending time with his wife, attending his daughters’ various activities, golfing, and is an avid St. Louis Cardinals and Tampa Bay Buccaneers fan.

Sina Shekou, a three-time entrepreneur, is the Co-Founder and CEO of Aptly, a platform transforming property management through advanced collaboration, automation, and customer service tools. With over 20 years in the industry, Sina recognized the potential for technology to enhance property performance by improving relationships between property teams and their customers, leading to the creation of Aptly. Previously, he co-founded Propertyware, growing it into a leading SaaS platform for property managers before its acquisition by RealPage. Sina’s career includes various roles at Oracle and being part of the founding team at Salesforce. Sina has also invested in, advised, and mentored many of today’s exciting tech startups in the real estate industry. A lifelong learner and developer of talent, Sina enjoys sharing wisdom with other founders.

Lior Abramovich is the Co-Founder & CEO of Blanket, bringing over a decade of experience in the single-family rental market with over $200 million worth of acquisitions for over 1,000 individual investors.

 

At Blanket, Lior and his team are working hard to help property managers stop losing doors and grow their revenue and number of doors under management.

 

Lior also served for 8 years as a naval commander in the Israeli Navy and co-founded a non-profit organization that renovated homes of senior citizens in need and Holocaust survivors.

Allison DiSarro, Senior Vice President of Property Management Banking at Enterprise Bank & Trust, is one of the nation’s leading specialists dedicated exclusively to the property management sector. With over 15 years of experience banking only property management firms, she currently personally manages over $3 billion in client trust funds, ensuring asset protection and strict adherence to state and federal compliance rules.

She partners with management companies nationwide to design scalable banking solutions that improve operational efficiency while fulfilling fiduciary responsibilities – all while also advising them on excess revenue sources.

Her teams long term and unwavering dedication to the PM industry has positioned EB&T as one of the industries most trusted organizations; Driving one of the highest and most consistent NPS scores in the industry.

Allison is a recognized expert in Property Management Trust Account compliance and internal, external, and bank fraud prevention. She frequently serves as a trusted resource and educator for management companies, auditors, consultants, and legal professionals across the industry

Jason Wolf is a residential property management leader with over 20 years of experience across all facets of single-family rental operations, including leasing, maintenance, accounting, compliance, and team development. A retired U.S. Air Force veteran, he is the founder of Property Management University and a contributor to NARPM, focused on practical, documented training that helps teams reduce risk and perform confidently in a regulated environment.

Joseph (Joe) Beebe is the Senior Director of Business Development – Single‑Family Rentals (SFR) at Apartments.com | CoStar Group where he leads strategic partnerships with institutional owners, operator‑led platforms, and property management companies scaling single‑family and mixed‑asset portfolios across the U.S. Joe works closely with executive teams navigating rapid growth, portfolio expansion, and shifting renter behavior.

 

His focus is on helping operators build sustainable demand engines improving lead quality, attribution clarity, and marketing performance while reducing over‑reliance on fragmented third‑party marketplaces. He partners with clients to align marketing strategy with operational goals, portfolio mix, and long‑term asset performance. With deep experience across both SFR and multifamily ecosystems, brings a practical, data‑driven perspective to topics such as demand generation at scale, marketing mix optimization, renter acquisition strategies, and performance measurement in a multi‑channel environment. He frequently advises fast‑growing platforms on how to support new market entry, stabilize acquisition costs, and create consistency across brands, geographies, and asset types.

 

At Apartments.com, Joe collaborates with internal product, analytics, and marketing teams to help operators leverage the industry’s largest rental audience and marketing ecosystem. His work centers on enabling visibility across the renter journey connecting demand, performance insights, and portfolio strategy in a way that supports disciplined growth.

 

Joe is regularly invited to speak with operators, ownership groups, and industry partners about scaling demand in the SFR space, the evolving expectations of today’s renters, and how technology and data transparency can drive better decision‑making across portfolios. He is known for blending market insight with real‑world operator experience, offering audiences a grounded perspective on what actually works at scale.

 

Based in New York City, Joe works with partners nationwide and remains closely connected to the evolving needs of SFR operators as the sector continues to professionalize and grow.

Pablo Gonzalez helps property managers make sense of AI without the hype, fear, or overwhelm.

 

As Chief Evangelist at Vendoroo, Pablo has daily, behind-the-scenes exposure to how agentic AI is being built and deployed across over 500 property management companies.

 

His work focuses on translating what’s actually happening beneath the surface of AI adoption- how it changes teams, standards, and decision-making- and helping PM leaders navigate that shift in a way that feels practical and authentic.

 

Pablo hosts the Property Management Frame Breakers Podcast, has appeared on 700+ shows, and is the author of The Property Manager’s Guide to Winning With AI.

With over 15 years of experience owning and operating a property management company and successfully building Bynnd, a trust accounting firm dedicated to serving property managers, Kristin has spent her career deeply immersed in the day-to-day realities of the industry. As Rentvine’s Head of Business Strategy, she bridges the gap between innovative technology and real-world application, ensuring the software continues to evolve with the needs of its customers.

Since 2015, Dustin Dalee has been helping property managers streamline their operations with Yardi’s cloud-based software solutions. Working directly with real estate companies, he played a key role in the nationwide adoption of Yardi Breeze, an all-in-one platform now utilized by over 9,000 businesses. Dustin excels in helping clients identify and optimize solutions for accounting, operations, marketing, leasing and fraud prevention.

Chris Ulep is a vice president at Yardi and currently heads the Yardi Breeze sales and marketing division. He joined Yardi in 1991 and has experienced the trends and evolution of technology over three decades of client-focused service and product development. He has contributed to the global expansion of software solutions for the real estate industry, including financial, accounting, marketing and leasing tools and customer services for the residential, commercial, self-storage, condo and manufactured housing markets

Carmen Rodriguez is a Sales Executive III on Gas South’s Residential Management and Development (RMD) team, bringing more than 12 years of experience with Gas South, eight years of which she has specialized in the Multifamily and Single‑Family Rental industries. She is responsible for contract management, ensuring her customers receive competitive pricing, strong account management, and a consistently high‑quality customer service experience across their portfolios.

 

In this role, she partners closely with property management companies and owners to design scalable, portfolio‑based utility strategies that reduce administrative burden, support smooth utility activations for move‑ins, and align with how property managers operate in high‑volume environments. Known as the go‑to resource for her customers, Carmen is valued for her deep industry expertise, consultative approach, and commitment to building long‑term partnerships that deliver operational efficiency and resident value.

Sarah Gardner is an Account Executive I at Gas South, specializing in the Multifamily and Single-Family Rental (SFR) market. With over seven years of experience with Gas South in the utility industry, Sarah partners closely with property owners, operators, developers, and financial stakeholders to deliver reliable natural gas solutions tailored to the operational realities of today’s portfolios.

 

Her approach is centered on helping clients increase operational efficiencies, reduce overall energy-related costs, and streamline processes for onsite teams and ownership groups alike. Sarah is particularly focused on creating clarity around pricing, billing, and service structures allowing her customers to spend less time managing utilities and more time focused on growing and optimizing their assets.

 

Sarah genuinely enjoys collaborating within the multifamily and SFR industries and believes that the best outcomes come from true partnerships built on transparency, trust, and long-term thinking. She takes pride in working alongside her clients to identify opportunities that elevate performance and create value on both sides of the relationship.

I am an Engagement Coordinator focused on Single-Family Rental, Home Builder, and Real Estate partnerships. I support strategic growth initiatives that improve the move-in

experience, strengthen industry relationships, and help property management teams balance utility management more efficiently. With a background in economics and marketing, I enjoy building scalable engagement approaches and supporting collaboration that drives stronger partner outcomes.

 

In my current role, I work closely with property managers, builders, and real estate professionals across Georgia, collaborating with organizations such as NARPM. My experience includes partner onboarding, sales and lead coordination, cross-functional collaboration, and resident-focused outreach efforts. I’m particularly passionate about reducing friction during leasing transitions and creating partnerships that deliver clear, measurable value for both property managers and residents.

Brad Bordelon serves as Business Development Manager at Property Masters Inc., where he leverages decades of experience in claims and restoration to shape growth strategy and drive organizational expansion. A forward-thinking leader, he brings a disciplined, strategic approach to business development translating industry expertise into scalable opportunities, strengthened partnerships, and sustained market growth.

 

With a consistent track record of accelerating revenue and cultivating high-value relationships, Bradley plays a pivotal role in advancing organizational performance and positioning Property Masters Inc. for continued success.

Justin Anderson is the Founder and Chief Executive Officer of RentSmart.com, the Real Estate Industry’s Only Free Leasing Workflow software. He serves on the Board of Directors for the National Association of Residential Property Managers (NARPM) and is a licensed Real Estate Broker in Georgia, Florida, and South Carolina.

 

A published author of Funny Money: Building Wealth in a System Rigged to Keep You Broke, Justin brings a fresh, witty voice to real estate and finance education.

 

With a master’s degree in finance from Harvard University and more than 25 years of experience, Justin has personally bought, sold, owned, and managed over 2,000 units. His career has been defined by guiding investors through market cycles and helping them build lasting wealth through smart, cycle-aware real estate investment strategies.

Bruno has been with DoorLoop for 4.5 years, working closely with property managers and property owners every day as they scale their portfolios and streamline operations. Through those conversations, he has developed a broad, firsthand perspective on the challenges operators face across accounting, financials, leasing, maintenance, and overall property management.

 

Before joining DoorLoop, he managed more than 900 beds of student housing across two properties in Gainesville and Boca Raton, Florida. That experience gave him direct exposure to the tools, workflows, and operational demands property managers navigate every day, along with a practical understanding of what it takes to grow and manage a portfolio successfully.

 

With experience on both the operator and technology sides of the industry, he brings a well-rounded viewpoint grounded in real-world execution and ongoing conversations with property professionals across the country. His passion is helping property managers achieve their goals by improving efficiency, simplifying operations, and creating stronger foundations for growth.

With over 15 years of experience in management, finance, and project oversight, I am the Co-Founder of DoorLoop, a leading rental property management software designed for the real estate industry. At DoorLoop, we provide property managers, landlords, and investors with a comprehensive platform to streamline operations, from tenant screening and rent collection to vendor management and reporting.

 

My career has been defined by a focus on building efficient solutions and enabling effective decision-making through analytics and strategic planning. I am committed to delivering innovative tools and exceptional customer experiences that empower property management professionals to scale their operations effortlessly.

John Kearns is the Director of Sales at Property Meld, the leading property maintenance operations platform transforming how property management companies approach maintenance. With over six years at Meld, he helps organizations leverage data to improve efficiency, resident experience, and asset performance.

 

Prior to Property Meld, John worked at Cox Automotive, a leader in automotive data and software, where he developed a strong data-driven approach to solving operational challenges. Today, he is passionate about helping the industry rethink maintenance as a strategic driver of retention and growth rather than just a cost center.

Brian Hughes is the co-founder of BizDev Mastermind, a consulting and training company that helps property management businesses scale by recruiting top-performing Business Development Managers, delivering a proven roadmap for consistent lead generation, and supporting the execution needed to drive predictable growth.

 

With a background in property management and firsthand experience as a Business Development Manager, Brian has built a reputation for turning inconsistent growth into predictable, scalable results. He specializes in helping companies implement structured lead generation strategies, improve follow-up systems, and hold sales teams accountable to the activities that actually drive new doors.

 

Through BizDev Mastermind, Brian has worked with property management companies across the country to recruit and train high-performing BDMs, many of whom go on to consistently add 10+ doors per month. His approach is rooted in the belief that “system beats personality,” emphasizing repeatable processes, pipeline ownership, and disciplined execution over reliance on individual talent alone.

 

Brian is also known for his practical, no-fluff approach to sales training and business growth. He regularly shares insights with the property management community through speaking engagements, industry conferences, and educational content focused on real-world strategies that drive results.

 

Based in Colorado, Brian, alongside his wife and business partner Stephanie and their team, partners with property management companies nationwide to recruit top business development talent, provide the training and support to ensure their success, and ultimately, provide clients with long-term portfolio growth.

As CEO of PropertyTek, ShowMojo, and Tenant Turner, Vanessa leads the transformation of property ops with scalable digital solutions for PMs and landlords. Previously, she served as Chief Transformation Officer at Guaranteed Rate, scaled growth at Truss (acquired by Avison Young), and held roles at Landmark Partners and GEM Realty Capital. Vanessa holds an MBA from MIT Sloan and a BS in Economics from Wharton.

Dave Borden is the CEO and co-founder of Rentvine, but at his core, he is an operator who grew up around property management. Coming from a property management family, Dave developed an early, firsthand understanding of the challenges and opportunities that come with building and scaling a PM business.

 

Before entering the proptech world, Dave graduated from West Point and served as an Army officer flying CH-47 Chinook helicopters. After his military service, he returned to his roots in property management, where he experienced the operational friction of legacy systems and fragmented workflows firsthand.

 

That experience led him to found RentClicks, Property Manager Websites (PMW), and ultimately Rentvine, each focused on helping property managers grow more effectively through better technology and smarter systems.

 

Dave is particularly passionate about helping property managers scale their businesses, embrace modern tools, and stay ahead of industry shifts as AI and automation begin to reshape how PM companies operate.

 

Outside of work, Dave is a terrible tennis player, an amateur sommelier, and the father of two sons who are now mostly off the payroll, except for Brady, who still keeps things interesting.

Pete Neubig MPM® RMP®, is the former co-founder of Empire Industries Realty & Property Management based in Houston, TX.  He sold his company to Mynd Management where he was the Vice President of Eastern Operations.  Pete is currently the co-founder and CEO of VPM Solutions.  VPM Solutions is an online platform that connects the real estate industry with virtual team members across the globe.

 

Pete is a past board member for the National Association of Residential Property Managers (NARPM) and is the current host of the NARPM Radio.

Phil is the CEO of OnSight PROS, a national third-party property reporting company. He has 15 years’ experience in project management, software design, and executive leadership.

 

As CEO, Phil’s primary professional mission has been to help property managers learn to maintain exceptional property awareness, facilitating accountability and fairness with tenants, landlords, and professional property managers.  He has traveled from coast-to-coast teaching and collaborating with professional property managers to that end.

 

Phil spends most of his free time working on his kid’s lemonade stand: Ethan & Nora’s Fresh Squeeze.  Always avoid this topic when talking to Phil. You’ll never get him to stop talking about it!

George is the GM and Head of Vertical Solutions at Column N.A., a nationally chartered, FDIC-insured bank purpose-built for powering complex fiduciaries. Column serves as the banking backbone for the world’s largest fintech and financial institutions, including Brex, Ramp, and Bilt, and the fastest-growing real estate and property management companies. George leads Column’s PM banking vertical, working directly with property management operators to modernize trust accounting and automate financial operations.

 

George received his bachelor’s in engineering and economics from Dartmouth, where he also founded and sold a direct-to-student furniture rental company. Before Column, he was an investor at Summit Partners, a $50B growth equity firm that has backed companies across real estate and proptech, including Associa, Foxen, and PriceLabs.

 

He believes that property managers are, at their core, financial operators, and that the right banking infrastructure can be a real competitive advantage. When he is not on the road visiting PM companies, you can find him skiing or building tools with AI that probably should have taken longer to ship.

Matthew Kaddatz is Sr. Director of Product at AppFolio, a leading provider of cloud-based business software solutions in real estate. Matthew has spent the past 16 years working in the property management industry with experiences including founding and operating a property management company, as well as building technology for property management companies. In his current role, he is responsible for ensuring AppFolio is continually building innovative tools that help property management businesses grow and become more efficient.

As the Chief Strategy Officer at Second Nature, Andrew is passionate about building the industry’s only resident experience platform powering personalized resident onboarding, customizable resident benefits packages, and ancillary income for property managers. He also is the host of the Triple Win Podcast, the industry’s only podcast with an experience-centric lens. You can connect with him on LinkedIn or in the Triple Win Property Managers Community Group on Facebook.

Tim Wehner is an accomplished professional who has served in the property management industry for nearly 20 years. He served as the Chief Operating Officer of Dodson Property Management, the largest single-family property management company in the Mid-Atlantic region, for a decade. During his time as a property manager, Tim bought, sold, renovated and flipped hundreds of units in his time as a real estate investor and continues to invest in multiple markets in Virginia.

 

In 2023, after six years on the board, he was honored to serve as the National President of the National Association of Residential Property Managers (NARPM). Currently, Tim is the Director of Partnerships for property management at LendingOne, where he plays a key role in fostering strategic alliances with Property Managers helping them successfully engage their clients and grow their portfolios.

Natalie Bell studied psychology because she wanted to understand how people work. It turns out property management gave her plenty of material. What began as an unexpected career turn became a 15-year obsession with why operators get stuck, why good intentions don’t always translate into action, and what it actually takes to build a business that doesn’t grind its owner into the ground.

 

Natalie built her expertise inside institutional firms and boutique property management companies in Seattle, Washington, developing a reputation for untangling operations, strengthening teams, and building systems that hold. She was recognized as a 30 Under 30 by IREM and went on to serve as Washington State IREM Chapter President. She is also actively involved in her local NARPM chapter.

 

After years of scaling and supporting companies for other owners, she put her money where her mouth was and purchased her own property management company in 2024. Through Revel, her bookkeeping and property management consulting firm, she partners with operators across the country to streamline operations, strengthen financial systems, and build businesses they actually enjoy running.

 

That last part is not a throwaway line. Natalie believes joy should not be a luxury, and that conviction is exactly what brought her to this stage.

 

When she is not working on her own businesses or supporting others, you can find her horseback riding, traveling, or spending time with her family.

Brian Coughlin is the co-founder and CEO of two companies built from the same belief: property management deserves better infrastructure. Both the kind you build with technology and the kind you build with people.

 

He started ValCo Homes in 2012, purchasing and rehabbing distressed properties in the greater Phoenix area. Over 14 years, he managed the acquisition and renovation of 80+ properties.

 

Out of needs he couldn’t solve inside ValCo, Brian co-founded Rentzap, a shared back-office rental application underwriting team built for professional property managers.

 

That work put him in touch with hundreds of PM operators across the country, and the same pattern kept showing up: talented, hardworking operators stuck in bottleneck mode, too buried in the day-to-day to build the business they actually wanted.

 

That pattern, and what peer accountability can do to break it, is what this session is about. Brian speaks not as someone who left the industry to become an expert. He is still in it and brings both the operator’s perspective and the systems thinker’s lens to a problem every property manager in the room will recognize.

 

Brian has served on the NARPM Phoenix chapter board as Co-Chair of Marketing (2019 and 2020) and is a graduate of Loyola Marymount University.

 

Before real estate, Brian was a professional musician. He’ll tell you the biggest lesson he took from that life wasn’t about talent or practice. It was that the music gets better when you’re playing with a band. He lives in Northern California with his wife, four kids, and a giant schnauzer.

Patrick Jacobs is the Founder and CEO of Shamrock Property Maintenance, a multi-state service provider specializing in residential maintenance, unit turns, and renovation services for the single-family rental (SFR) industry.

With a background rooted in field operations and construction, Patrick has built Shamrock from the ground up into a trusted partner for some of the nation’s largest property management groups. His company currently services portfolios across Tennessee, Texas, Mississippi, Georgia, Florida, and Missouri, with a focus on delivering consistent, high-quality work while maintaining strong communication and accountability.

Patrick is known for his practical, boots-on-the-ground approach to operations. He has a deep understanding of the challenges property managers face—from controlling costs and reducing change orders to improving tenant satisfaction and turnaround times. Under his leadership, Shamrock has implemented innovative solutions such as remote triage technology, structured scoping systems, and performance-based vendor management to drive efficiency and transparency across every work order.

At the core of Patrick’s leadership philosophy is a commitment to doing the right thing—every time. This principle has shaped Shamrock’s culture and continues to guide its growth, partnerships, and service delivery.

Patrick is passionate about helping property managers streamline operations, improve vendor performance, and ultimately deliver a better experience for both owners and residents.

Mark Lindquist is a marketing manager at Utility Profit, an Austin-based startup that helps property managers automate utility setup at move-in. Despite never having held an engineering job, he’s spent the last year building AI agents that quietly handle recurring property management workflows, including the utility bill management agent featured in this session.

 

Before Utility Profit, Mark spent over a decade in early-stage startups leading content marketing and SEO, most recently as head of marketing at a landline phone service startup. He now writes and speaks about what non-developers can actually build with AI coding tools.

Scott Stollwerk is the Chief Sales Officer and Vice President of Sales at Pest Share, where he leads the company’s revenue strategy and execution. He is a proven revenue leader with a track record of transforming early-stage and growth companies into scalable revenue engines.

At Pest Share, Scott has driven 100% year-over-year growth by rebuilding sales strategy, optimizing team structure, and instilling strong execution discipline. Prior to this, he played a key role in scaling Second Nature from 2017 to 2022 and has built high-performing sales teams across several SaaS organizations.

Scott brings deep expertise in go-to-market strategy, sales leadership, and organizational scaling. The 2026 NARPM National event in New Orleans marks his 10th time attending the conference.

John R. Bradford, III, is an experienced entrepreneur and CEO. He is a professional property manager with a demonstrated history of solving business problems for the property management industry and is experienced in both local and state government. He is the founder of two companies, Park Avenue Properties and PetScreening, both of which were started from the ground up.

PetScreening has been nationally recognized four years in a row as one of the fastest-growing privately owned companies in the United States. John was elected for 2 terms as a town Commissioner and then was elected 4 terms to the NC House of Representatives. He served in leadership as the Freshman Majority Whip and the Senior Chairman of the House Finance Committee.

John graduated from Clemson University with a B.S. in Engineering and he obtained an Executive MBA from the University of Memphis. John is married with 4 children and a Boykin Spaniel, Berkeley. In his spare time, he likes to fish, camp and travel with his family.

John R. Bradford, III, is an accomplished entrepreneur and CEO, bringing extensive experience from both property management and government. He is the founder of two successful ventures: Park Avenue Properties and PetScreening. Notably, PetScreening has achieved national recognition for four consecutive years as one of the fastest-growing privately held U.S. companies. In his government service, John served two terms as a town commissioner and four terms in the North Carolina House of Representatives. His legislative roles included serving as Freshman Majority Whip and Senior Chairman of the House Finance Committee.

Bio Coming Soon

Nicholas Cook is the President of Sleep Sound Property Management, Inc., where he has led the company for 18 years as part of a 20-year career in real estate. He specializes in residential property management, investment strategy, and operations across the Portland and Southwest Washington markets.

He holds a degree in Real Estate Finance from Portland State University and is a licensed Principal Broker in Oregon and Managing Broker in Washington. Nicholas has invested in real estate through house flipping, rental ownership, and apartment development.

He is also the host of the Retire on Rentals podcast and has been featured on numerous industry shows. In 2025, he was named to the Portland Business Journal 40 Under 40 list.

Robert Dell’Osso has been involved in real estate and property management for most of his life. Having grown up in the industry, he understands both the owner’s perspective and the property manager’s perspective. As the founder of MasterKey Property Management, he has successfully grown the company while establishing himself as a knowledgeable resource on investment properties in the Triangle. Robert has resided in the area since 2000, holds a North Carolina Real Estate Broker’s License, and is the Broker-in-Charge of MasterKey Property Management.

Robert is actively involved in the National Association of Residential Property Managers (NARPM) and holds the Residential Management Professional (RMP) designation. He currently serves as President for the Triangle NARPM Chapter (2026) and is the Government Affairs Committee Chairman for the chapter. At the national level, he is the 2026 NARPM Government Affairs Committee Chair and the Chair for the 2027 Capitol Summit.

Derek Sandgren is the Broker/Owner of Valley Fair Realty Corp., a full-service real estate and property management firm based in Northern California. Under his leadership, the company manages a portfolio of over 700 residential units while also providing brokerage services throughout the Yuba-Sutter region.

A Yuba-Sutter native, Derek brings over two decades of experience in real estate, investment, and operations. He began his career after earning a dual degree in Electrical Engineering and Engineering Management from the University of the Pacific and has been licensed in California real estate since 2004, obtaining his broker’s license in 2010. Over the course of his career, Derek has been involved in more than 1,000 real estate transactions spanning residential, multifamily, and commercial assets.

In addition to brokerage and management, Derek is an active real estate investor. Alongside his business partner, he has acquired, renovated, and repositioned hundreds of properties, overseeing everything from project management and lease-up to disposition. His investment portfolio includes residential and commercial holdings across California and Arizona, giving him a practical, owner-focused perspective on property management strategy and performance.

Derek is a past President of the Sutter-Yuba Association of Realtors and was named Realtor/Broker of the Year in 2014. He has served multiple years on the Association’s Board of Directors and remains actively engaged in advancing professionalism within the industry.

At Valley Fair Realty, Derek’s focus is on building scalable systems, improving operational efficiency, and leveraging technology, including AI, to modernize property management workflows and enhance the client and resident experience. He is currently focused on developing and refining Valley Fair Realty’s in-house maintenance team with the goal of improving response times, increasing consistency, strengthening cost control for property owners, and creating an additional, scalable revenue stream within the business.

Tommy Perfect is the owner of Uplift Property Management in San Diego and the current President of the San Diego NARPM chapter. He’s been married to his high school sweetheart, Megan, since 2015, and together they’re raising three kids, two dogs, and a household that rivals the energy of a Mardi Gras parade just with less beads and more snacks.

 

When he’s not leading his team or serving the industry, Tommy is coaching youth sports and building stronger communities, both in business and at home (with varying levels of success). He’s passionate about getting things done, communicating clearly, and constantly improving… which is probably why he keeps showing up at these conferences.

Lindsey Blackburn is the Director of Operations at TeamWork Property Management in Charleston, SC, bringing over 18 years of experience in property management and 15 years in hospitality and customer service. She holds a South Carolina Broker’s License and is known for her expertise in South Carolina landlord-tenant law and commitment to exceptional client service as well as her focus on business development.

Lindsey Gilmer is a third-generation real estate broker and owner of River Mountain Properties, where she specializes in student housing, arguably one of the most chaotic sectors in real estate, and her personal favorite. With more than 20 years in the industry, she has mastered the art of bringing order to chaos, and help her company grow without losing its personal touch.

She leads a team that thrives in an environment most people would run from, proving that student housing can be both efficient and exceptionally well managed. If there is a faster or smarter way to do something, Lindsey has probably already built a system for it.

When she’s not leading her team, Lindsey can be found kayaking in alligator-infested waters or chasing her next passport stamp.

Kevin Patterson is the CEO of RentSource Corporation, a California based property management company focused on operational excellence, compliance, and scalable growth. With a hands-on leadership style and deep industry experience, Kevin has built a reputation for driving performance through strong systems, accountability, and team culture.

In addition to leading RentSource, Kevin is actively involved in the property management community, serving in leadership roles within professional organizations and contributing to industry advancement through education, collaboration, and innovation. He has played a key role in developing conferences, committees, and initiatives designed to elevate standards across the industry.

Kevin is known for his practical, no-nonsense approach to property management—balancing regulatory compliance with real-world execution. He frequently works on refining internal processes, improving team performance, and implementing systems that create consistency and efficiency across portfolios.

Beyond property management, Kevin is also the current President of the Boys and Girls club of Greater Los Angeles overseeing 4500+ kids daily across 23 campuses.

Kevin is also an entrepreneur with a focus on brand development and consumer experience. He is currently building Lift Labs, a curated supplement sampling platform designed to connect performance-driven consumers with high-quality brands through intentional product trial.
As a speaker, Kevin brings a high-energy, engaging style that blends real-world insight with actionable takeaways, often focusing on operations, leadership, compliance, and growth strategies within the property management industry.

Austin Whitehead is the Broker and Owner of Whitehead Rental Management, a growing property management company based in Salisbury, Maryland, managing over 450 residential units across Maryland and Delaware’s Eastern Shore.

He got his start early earning his real estate license and buying his first investment property while still in college. After earning a degree in accounting and an MBA from Salisbury University, Austin spent a short time at PwC before transitioning into full-time real estate sales in 2015. Since then, he has helped nearly 500 individuals and families purchase residential real estate and went on to found Whitehead Rental Management in 2018, combining his financial background with his passion for real estate investing.

Under Austin’s leadership, the company has been voted Best Property Management Company on the Eastern Shore for three consecutive years. He is a past President of the Coastal Association of REALTORS® and was named the association’s 2021 Realtor of the Year.

Austin also serves as President of the Salisbury University Alumni Association and as Board President of United Needs & Abilities. Outside of work, he enjoys training martial arts, is active in his church, and values time spent with his wife and their two daughters.

Phillip Burton is the Chief Relationship Officer at Property Masters, a national Class A general contractor focused on single-family rental (SFR), build-to-rent (BTR), multifamily, and agency renovation services. With more than 25 years in the game, Phillip has built his career the old-school way, relationships first, results second, and zero patience for busywork that doesn’t move the needle.
At Property Masters, he helps drive national growth across 26 locations, partnering with some of the largest institutional owners and property managers in the country. His role sits right at the intersection of sales and operations, which means he’s not just out “winning deals” he’s making sure those deals actually get executed in the real world.

Phillip is known by clients as the “easy button”, the guy you call when things get complicated and need to get solved quickly. Internally, he’s the bridge between what gets promised and what gets delivered, making sure communication, coordination, and accountability stay tight across the board.
His approach is simple: skip the fluff, focus on what matters, and build relationships that actually produce revenue. He’s a big believer in process over hype, trust over transactions, and picking up the phone instead of hiding behind emails and CRM notes (though he knows he’s supposed to like those…).

Phillip works closely with top SFR operators, property management firms, and institutional investors, helping them scale renovation and turn programs across multiple markets without losing their sanity in the process.

At NARPM events, he brings a high-energy, real-world perspective on sales, leadership, and operational alignment usually with a few stories, a few laughs, and a lot of “this actually works in real life” takeaways.

Yovonne Kenny is a forward-thinking leader with over 15 years of experience specializing in the Single-Family Rental (SFR), Build-to-Rent (BTR), Production Builder, and Multifamily sectors.

As SVP of Strategic Growth for Palisade™, a brand of ACP, LLC, Yovonne is driving adoption of Palisade™ waterproof, grout-free LVT wall panels bringing innovative solutions to new construction and renovation strategies across the country. Known for her results-driven mindset, Yovonne partners with builders, owner-operators, and developers to rethink material selections with a focus on products that protect schedules, reduce callbacks, and lower maintenance ticket volume and turnaround times. Her passion lies in introducing smarter solutions that scale, leveraging deep operational insight to solve real-world jobsite challenges.

Yovonne is an Advisory Board Member for EverResi Media™ and also the host of Inside The Vendor Network™ an EverResi Media™ Original Series, the first podcast dedicated to spotlighting the people, partnerships, and solutions shaping the SFR and BTR industries.

Each week, she brings vendors, operators, and solution providers to the table to uncover authentic stories, share lessons learned, and highlight the innovations redefining how the industry works together.
Prior to joining ACP, Yovonne helped grow Preferred Floor & Tile Co. from a sub-million-dollar retailer into a nationally recognized, eight-figure brand demonstrating her strength in brand development, team building, and market expansion.

Today, at Palisade™, she continues to bridge innovation with execution delivering proven products backed by sound ideas to the industry’s fastest-growing asset classes.

Tyler Craddock serves as Chief Advocacy Officer at the National Association of Residential Property Managers (NARPM) and director of Legislative Strategies Group (LSG), a division of Organization Management Group (OMG). He brings more than 25 years of legislative and lobbying experience to the table, with deep expertise in issues affecting the regulation and governance of business and trade associations.

Tyler’s career has spanned the government, education, business, and nonprofit sectors. He previously served as executive director of the Virginia Manufactured and Modular Housing Association, the trade association representing Virginia’s factory-built housing industry, and as director of public and government affairs for the Home Building Association of Richmond. He also served as director of government affairs for the Virginia Chamber of Commerce and began his public policy career as legislative aide to former Delegate Allen W. Dudley (VA-H-09).

A member of the American Society of Association Executives, Tyler also is an adjunct instructor at J. Sargeant Reynolds Community College. He holds both a Bachelor of Arts and a Master of Arts from Virginia Tech.

A native of Henry County, Virginia, Tyler now lives in Chesterfield County, Virginia. Outside the office, he serves as Lay Leader of Hopewell Congregational Methodist Church, and he is a passionate sports fan loyal to Virginia Tech, the Dallas Cowboys, the New Jersey Devils, and the Los Angeles Dodgers. He also freely admits to being a technology nerd and having a weakness for “schlocky TV” and a well-crafted meme.