Schedule

NARPM Education Course: Maintenance – Beyond Basics

Instructor: Michael McCreary, CPM^® Emeritus, MPM^® RMP^® GRI, PURE Property Management, CRMC^®
Separate Registration Required

NARPM Education Course: Finance: Cash Flow Analysis

Instructor: Mike Nelson MPM^® RMP^®, Excalibur Homes, LLC, CRMC^®
Separate Registration Required

NARPM Board of Directors Meeting

NARPM Registration Desk Opens

Registration Desk Open

Breakfast

Welcome and Opening Keynote

Endless Customers: A Proven System to Build Trust, Drive Sales, and Become the Market Leader
Marcus Sheridan, Co-Founder of AI Trust Signals and PriceGuide.AI

Education Sessions

Breakout Session 1 (General Session) | Celestin Ballroom E&D
The 2026 State of Financial Performance in Property Management
Brad Johnson, ProfitCoach

Breakout Session 2 (Foundation Track) | Celestin B
Think Small. Grow Big.
D’Ann Melnick, Life in MoCo Rentals

Breakout Session 3 (Growth Track) | Celestin G
Why Aren’t We Growing? Diagnosing the Real Reason You Aren’t Adding New Doors + How to Fix It
Ben Smith, BrightReach Sales

Breakout Session 4 (Legacy Track) | Celestin F
Building Your PM Business Across Markets
Patrick Rigg, PMR Properties

Education Sessions: Theater Sessions

Join us for rapid-fire sessions starting every 30 minutes.

Theater Session 1 | 11:00 AM – 11:20 AM
From “Rent Collector” to Asset Manager: The Blueprint for Winning Owner Experiences
Lior Abramovich, Blanket

Theater Session 2 | 11:30 AM – 11:50 AM
What Actually Drives NPS (and Revenue): The Relationship Playbook Behind Industry- Leading Growth
Allison DiSarro, Enterprise Bank & Trust

Theater Session 3 | 12:00 PM – 12:20 PM
Why Training Infrastructure Is the Next Growth Lever for PM Companies
Julie Mullinax, CRM Properties, Inc.
Jason Wolf, Property Management University

Theater Session 4 | 12:00 PM – 12:20 PM
Washington Update
Tyler Craddock, NARPM

Theater Session 5 | 1:00 PM – 1:20 PM
From Discovery to Decision: How Renters Choose in a Tighter Market
Joe Beebe, Apartments.com / Co-Star

Theater Session 5 | 1:30 PM – 1:50 PM
Why Most AI Adoption Fails (And How to De-Risk Yours)
Pablo Gonzalez, Vendoroo

Theater Session 6 | 2:00 PM – 2:20 PM
Building Bulletproof Trust Accounting Systems
Kristin Johnson, Rentvine

Theater Session 8 | 2:30 PM – 2:50 PM
New applicant fraud tactics: Safety in the age of AI
Dustin Dalee, Yardi Breeze
Chris Ulep, Yardi Breeze

Theater Session 9 | 3:00 PM – 3:20 PM
Utility Management 101
Carmen Rodriguez, GasSouth
Sarah Gardner, GasSouth
TJ Murphy, GasSouth

Theater Session 10 | 3:30 PM – 3:50 PM
Property Management Paint Points- Managing Turns/Renovations
Phillip Burton, Property Masters, Inc.
Brad Bordelon, Property Masters, Inc.

Education Sessions

Breakout Session 5 (General Session) | Celestin Ballroom E&D
From Permission to Performance: Recalibrating Owner Conversations Using Maintenance Cost Data
Ray Hespen, Property Meld
Deb Newell, PhD-ABD, MPM^® RMP^®, Real-Time Consulting Services

Breakout Session 6 (Foundation Track) | Celestin B
Controlling Your Chaos
Cortney Gill, GSG Property Management

Breakout Session 7 (Growth Track) Panel & Mini-Mastermind | Celestin G
Intentional Growth by Design
Facilitated by: Jeremy Pound, RentScale
Panelists: Mark Ainley, GC Realty & Development, LLC
Nicolas Cook, Sleep Sound Property Management
Robert Dell’Osso, RMP®, MasterKey Property Management
Stephen Glover, Peak Property Management

Breakout Session 8 (Legacy Track) | Celestin F
Capturing Margin: Strategies to In-House Maintenance
Nitin Gupta, Mason
Derek Sandgren, Valley Fair Realty Corporation

Lunch sponsored by BizDevMastermind

Expo Hall Open

Education Sessions

Mini Session 1 (General Session) | Celestin Ballroom E&D
A Crash Course in Getting Found in AI Search
Lacy Hendricks, MPM^® RMP^®, Hendricks Property Management
Alex Zweydoff, MPM^® RMP^®, Home Rentals Depot

Mini Session 2 (Foundation Track) | Celestin B
Property Managers: The One Star Magnets
Kayla Sharp, RMP^®, All 3 Realty, LLC

Mini Session 3 (Growth Track) | Celestin G
The ESA Effect: The Collaboration Strategy That Scales Your Business
Tiffany Izenour, Freedom Property Management
Courtney Parks, MPM^® RMP^®, Allegiance Property Management

Mini Session 4 (Legacy Track) | Celestin F
Beyond Investing: How PM Systems, Teams, and Vendors Supercharge Your Rental and Flip Strategy
Sam Eddinger, Ironclad Property Management

Coffee and Snack Break sponsored by PPC Loan

Education Sessions

Breakout Session 9 (General Session) | Celestin Ballroom E&D
Mastering Inspections and Maintenance: A Panel on Process Excellence and Team Alignment
Facilitated by: Tim Wallace, zInspector
Panelists: Susan Goulding, Crown Key Realty
Brianne Leichliter, Cardinal Property Solutions
Nina Lorenzana, Property Management, Inc.
Julie Mullinax, CRM Properties, Inc.
Trent Ratliff, MPM^® RMP^®, All 3 Realty, LLC

Mastermind 1 (Foundation Track) | Celestin B
Building, Prioritizing and Setting up the Right Tech Stack for Growth & Profitability
Facilitated by: Kelli Segretto, CPM^®, K Segretto Consulting

Mastermind 2 (Growth Track) | Celestin G
Improving your RPU (Revenue Per Unit)
Facilitated by: Sarah Laidler, RMP^®, Accolade Property Management Group

Mastermind 3 (Legacy Track) | Celestin F
C-Suite Planning: How to Best Organize the C-Suite of your Company for Long-term Success
Facilitated by: Tiffany Rosenbaum, Rosenbaum Realty Group

Keynote

Buy-and-Hold Under Pressure: Why Property Managers Must Lead
Jennifer Ruelens, MBA, MPM^® RMP^®

NARPM Party Gras

Event is included with the full conference pass. Guest tickets are available for purchase in the registration process. RSVPs required!

Laissez Les Bons Temps Rouler at Party Gras!

Where the Big Easy Meets the Big Game.
Throw on your favorite jersey or your finest Jazz Fest-inspired threads, because we’re taking over the Caesars Superdome! Sponsored by the heavy hitters at Second Nature and DoorLoop, this isn’t just another networking mixer, it’s a full-on Party Gras celebration right in the heart of New Orleans.

On April 28, we aren’t just “passing a good time” we’re going all out. From the turf to the tunes, it’s going to be a night of pure NOLA magic.

Join the Parade: The Big Sendoff
We aren’t just walking to the venue; we’re arriving in style. Meet us in the Breezeway (accessible from the Hyatt Regency lobby) at 6:45 PM.
We’ll be Second Lining our way to the Superdome with live music, high energy, and a whole lot of spirit. It’s a short 6-minute stroll (0.3 miles), and you definitely don’t want to miss the parade!

What’s on the Menu?
Whether you’re looking to chill with a cold one or show off your athletic prowess, we’ve got you covered:
• The Gridiron Experience: Ever wondered if you’ve got the leg for the NFL? Step onto the turf and try your hand at kicking field goals right where the pros do it.
• The Sounds of the City: We’re bringing the soul of the city with a live Jazz Band to kick things off, followed by a DJ to keep the dance floor jumping.
• Sips & Soul Food: The Open Bar will be flowing all night, complemented by New Orleans-inspired light bites. Pro tip: Grab a full dinner beforehand so you have plenty of fuel for the dance floor!

The Fine Print (The “Must-Knows”)
To ensure you have the best night possible, keep these details in your back pocket:

ENTRY REQUIREMENT
You MUST have your NARPM Broker/Owner lanyard and badge. No badge, no entry!
LATE ARRIVALS
Arriving after 7:00 PM? Please enter through Gate A Ground on Poydras St.
DRESS CODE
Jerseys or Jazz Fest looks encouraged. No strict dress code required.
FOOTWEAR
Closed-toe shoes are highly recommended for the on-site activations.
AGE LIMIT
This event is strictly 21+ only.

Don’t be a slow-poke! Get your badge ready, gather your krewe, and prepare to boogie. We’ll see y’all under the lights of the Dome!

NARPM Roundtable

Roundtable 1
CRMC^® Roundtable
Monica Gilroy, Esq., Gilroy Law Firm

Breakfast with Exhibitors and Sponsors

Registration Desk Open

Expo Hall Open

Coffee and Snack Break sponsored by RentSmart

Keynote Session sponsored by Axos Bank

The Relationship Economy: Future-Proofing Through Human Connection
John R. DiJulius, III, Founder and Chief Revolution Officer, The DiJulius Group

Education Sessions: Theater Sessions

Join us for rapid-fire sessions starting every 30 minutes.

Theater Session 11 | 10:00 AM – 10:20 AM
The Leasing Crystal Ball – Data Driven Answers to the Looming Vacancy Problem
Justin Anderson, Rent Smart

Theater Session 12 | 10:30 AM – 10:50 AM
The “Invisible” Property Manager: Scaling to 1,000+ Doors with AI
Bruno Wesley, DoorLoop
Matthew Cave, DoorLoop

Theater Session 13 | 11:00 AM – 11:20 AM
Taking Maintenance from Cost Center to Competitive Advantage
John Kearns, Property Meld

Theater Session 14 | 11:30 AM – 11:50 AM
Why Your Property Management Company Isn’t Growing (And How to Fix It)
Brian Hughes, BizDevMastermind

Theater Session 15 | 12:00 PM – 12:20 PM
Hard Data, Real Results: Winning Leasing Tactics for 2026
Vanessa Anderson, ShowMojo

Theater Session 16 | 12:30 PM – 12:50 PM
AI in Property Management: The Opportunity is Clear, the Playbook Isn’t
Dave Borden, PMW

Theater Session 17 | 1:00 PM – 1:20 PM
The AI Gap – Why Some PM Companies Will Pull Away (Fast)
Sina Shekou, Aptly

Theater Session 18 | 1:30 PM – 1:50 PM
From Guesswork to Greatness: Build a High-Performance Property Management Team
Pete Neubig, VPM Solutions

Theater Session 19 | 2:00 PM – 2:20 PM
Total Property Awareness: A New Standard for Property Management
Phil Owen, On Sight PROS

Theater Session 20 | 2:30 PM – 2:50 PM
Trust Accounting and Financial Operations in the AI Era
George Cheng, Column N.A. Member FDIC

Theater Session 21 | 3:00 PM – 3:20 PM
Mastering the Move-In Moment Part 1: Driving real performance in today’s market
Matthew Kaddatz, AppFolio
Andrew Smallwood, Second Nature

Theater Session 22 | 3:30 PM – 3:50 PM
Mastering the Move-In Moment Part 2: How to Turn the “Triple Squeeze” into a Triple Win
Matthew Kaddatz, AppFolio
Andrew Smallwood, Second Nature

Snack Break in Expo Hall

Visit with Exhibitors and Sponsors

Education Sessions

Breakout Session 10 (General Session) | Celestin Ballroom E&D
How To Build a Post Move-Out Collection System In-House
Robert Locke, MPM^® RMP^®, Crown Investor Institute, LLC

Breakout Session 11 (Foundation Track) | Celestin B
Set It and Forget It. No Never.
Karen Jordan, HBR Rentals

Breakout Session 12 (Growth Track) Panel | Celestin G
What No One Tells You About Leading a Company: Honest, Raw and Unfiltered Answers
Facilitated by: Jennifer Merritt, RentScale
Panelists: DD Garzón, MPM^® RMP^®, PURE Property Management, CRMC^®
Katie Linkous, Freedom Investment Group
Yovonne Kenny, Palisade™ Waterproof, Grout-Free Shower, Tub, Backsplash & Wall Systems
Stacy Wilson, Wilson Management Group, Inc.
Joni Wolfswinkel, Real Property Management Preferred

Breakout Session 13 (Legacy Track) | Celestin F
Building an Intelligent Organization: Systems, Culture, and Clarity at Scale
Sina Shekou, Aptly

Lunch and Expo Hall Open

Lunch and Visit with Exhibitors and Sponsors

Education Sessions

Breakout Session 14 (General Session) Panel | Celestin Ballroom E&D
Legal Issues Hotseat: Real Stories, Real Risks, Real Guidance
Panelists:
Chris Loebsack, Loebsack & Brownlee, PLLC
Jared Schmidt, Loebsack & Brownlee, PLLC
AJ Buck, Loebsack & Brownlee, PLLC
Matthew VanHoughton, Sr., RMP^®, Carolinas Dynamic Realty

Breakout Session 15 (Foundation Track) Panel and Mini-Mastermind | Celestin B
Mastering the Mastermind
Facilitated by: Adam Willis, Nestwell Property Management
Panelists: Jason Clifford, SJC Management Group
Blakely Hughes, Nest Finders
Ian Joseph, RMP^®, The Joseph Group
Mike Taylor, Red Door Property Management

Breakout Session 16 (Growth Track) | Celestin G
The Property Management Reset: What Broker Owners Must Do Now to Remain Relevant
Jo-Anne Oliveri, CIPS TRC, Ireviloution Intelligence

Breakout Session 17 (Legacy Track) Workshop | Celestin F
Acquiring Property Management Companies – The Millionaire Myth: How Anyone Can Scale Through Acquisition
Stacey Salyer, Property Management Strategist

Education Sessions

Breakout Session 18 (General Session) | Celestin Ballroom E&D
Hiring, Engaging & Retaining a Mission-Driven Workforce
John R. DiJulius, III, Founder and Chief Revolution Officer, The DiJulius Group

Breakout Session 19 (Foundation Track) | Celestin B
When Repair Chaos Hits: Systems That Scale
Sherry Li, Canyon Residential, LLC

Breakout Session 20 (Growth Track) Workshop | Celestin G
Operational Control Starts with People: The COO Playbook for Broker/Owners
Daniel French, Northpoint Asset Management

Breakout Session 21 (Legacy Track) Panel and Mini Mastermind Session | Celestin F
Improving Labor Efficiency to Drive Profitability
Facilitated by: Tommy Perfect, Uplift Property Management
Panelists: Paul Henderson, Rhino Property Management
Brian McGowan, RedSail Property Management

NARPM Roundtable

Roundtable 2
Large Broker Forum
*Manage 1,000+ doors
Marc Cunningham, RMP®, Grace Property Management & Real Estate

NARPM Roundtable

Roundtable 3
Ask Me Anything: Designation Style
DD Garzón, MPM® RMP®
Michael McCreary, CPM® Emeritus, MPM® RMP® GRI
Pamela Greene, MPM® RMP®
Valli Sears-Jones, RMP®, CPM®

Expo Hall Open

Snack Break
Coffee and Snack Break sponsored by Shamrock Property Maintenance

Keynote Session

Will Housing Spring Forward? An Outlook That Sifts Through All the Noise
Ivy Zelman, Executive Vice President of Research and Securities, Zelman & Associates, a Walker & Dunlop Company

Expo Hall Closes

Breakfast (8 Block Kitchen & Bar in the Hyatt)

Bring Your Name Badge! (Required) Enjoy a journey through Louisiana at 8 Block Kitchen & Bar in the Hyatt Regency Hotel. The breakfast buffet features freshly baked pastries, seasonal fruit, yogurts, cereals, and classic options like oatmeal and grits. Guests can enjoy cheeses, charcuterie, and house-made breads with fresh juices and coffee. Each morning, chefs prepare a variety of hot favorites, including breakfast potatoes, meats, pancakes, biscuits, and a signature egg and omelet station for a satisfying start to the day.

NARPM Roundtable

Roundtable 4
Short Term Rentals Roundtable
Tyler Craddock, NARPM®

Registration Desk Open

Keynote Session

Never Lose a Tenant Again: Building an Owner-Retention System for the First 100 Days That Will Last Forever
Joey Coleman, Chief Experience Composer, Design Symphony

Education Sessions: Theater Sessions

Join us for rapid-fire sessions starting every 30 minutes.

Theater Session 23 | 11:00 AM – 11:20 AM
Invest Like a Pro
Tim Wehner, MPM^® RMP^®, LendingOne

Theater Session 24 | 11:30 AM – 11:50 AM
An AI Agent Anyone Can Build in an Afternoon
Mark Lindquist, Utility Profit

Theater Session 25 | 12:00 PM – 12:20 PM
Stop Going It Alone: The Power of Peer Accountability in Property Management
Natalie Bell, Revel PM Consulting / Dwell Management Co
Brian Coughlin, Rentzap / ValCo Homes

Theater Session 26 | 12:30 PM – 12:50 PM
The Hidden Costs of Pest Control and Why Your Current Approach Isn’t Working
Scott Stollwerk, PestShare

Theater Session 27 | 1:00 PM – 1:20 PM
Confidence in Compliance: Navigating Assistance Animal Requests
John R. Bradford, III, PetScreening

Theater Session 28 | 1:30 PM – 1:50 PM
Building a High-Performance Vendor Network
Patrick Jacobs, Shamrock Property Maintenance

Education Sessions

Breakout Session 22 (General Session) | Celestin Ballroom E&D
PM Alphabet Soup: How to deal with ICE, HUD, EPA and the FTC to CYA your Business
Monica Gilroy, Esq., Gilroy Law Firm

Breakout Session 23 (Foundation Track) | Celestin B
Leading the Workforce You Can’t Afford to Lose
Jessica Leupold, RMP^®, One Focus Property Management

Breakout Session 24 (Growth Track) Panel | Celestin G
Inside the Growth Curve: What Actually Works in Any Market
Facilitated by: Jessica Foster, Blue Palm Property Management
Panelists: Lindsey Blackburn, MPM^® RMP^®, TeamWork Property Management
Lindsey Gilmer, River Mountain Properties
Kevin Patterson, Rent Source Corp.
Austin Whitehead, Whitehead Rental Management, Inc.

Breakout Session 25 (Legacy Track) | Celestin F
Succession Planning: A Success Story
Roman Basi, Attorney, CPA, The Center for Financial, Legal, & Tax Planning, P.C.

Lunch with NARPM Jeopardy Game

Education Sessions

Breakout Session 26 (General Session) Panel | Celestin Ballroom E&D
The Great Debate: Portfolio vs. Pod vs. Departmental – What Actually Scales?
Facilitated by: Matthew Tringali, BetterWho
Adam Willis, Nestwell Property Management
Nikole Prechtel, Principle Property Management
Garrett Brady, Progressive Property Management Services
Patrick Hurley, Proper-T Management Services

Breakout Session 27 (Foundation Track) | Celestin B
Finding Sanity in an Insane Business
Allison Regets, AM Realty, LLC

Breakout Session 28 (Growth Track) | Celestin G
First Things First: Execution & Mental Prioritization in Property Management
James Philipps, Property Management, Inc.

Breakout Session 29 (Legacy Track) | Celestin F
Leader Mode Activated: Build, Manage, and Elevate an Unstoppable Team
Mark Cropper, Nestwell Property Management

Closing Keynote Session

The Path Forward for PM’s: The 2026 PM Trends Report
Jordan Muela, LeadSimple
Peter Lohmann, RL Property Management Group and Peter Lohmann’s Newsletter

Conference Closes

Mark Your Calendar for 2027 Broker/Owner Conference & Expo!