Board of Directors Meeting
Education Class 1:
“Finance: Cash Flow”
Separate Registration Here
Instructor: Mike Nelson, MPM® RMP®
Education Class 2:
“Maximize Profitability & Enhance Relationships”
Separate Registration Here
Instructor: Steve Schultz, MPM® RMP®
Education Class 3:
“Tenancy and the Law”
Separate Registration Here
Instructor: Steve Schultz, MPM® RMP®
Registration Opens
Registration
Coffee Break
Welcome/Sponsors
Opening Keynote Session:
“Controlling the Frame to Secure the Client”
This session will cover how humans make decisions, how to communicate in a way that makes people more likely to choose you, and how to look forward to new client interactions and leave fear and anxiety in the past!
Speaker: David Greene
Coffee Break
Workshop Sessions 1 – 3
Define your mission and dream big. Prioritize what matters. Staying focused; achieve more by doing less. Delegate effectively. Turn big goals into manageable steps. Overcome obstacles and setbacks. Enjoy the journey.
Speaker: Devin Easterlin
Location: Amelia Ballroom
This will be a live podcast recording for Peter’s successful “Owner Occupied with Peter Lohmann” podcast. It will be an animated, engaging interview-style discussion highly relevant for property management (PM) company owners. Tracy has built a large and successful real-estate investing company (he owns 70+ units) using his PM company as a platform. Learn how other PM company owners can do the same and what a huge opportunity this is to build wealth and take advantage of what they already know how to do for their clients (manage properties well).
Speakers: Peter Lohmann and Tracy Streich, RMP®
Location: Cumberland A
Panel discussion on the value women in leadership positions bring to an organization and how to encourage and promote the women in your organization to leadership roles.
Panelists: Maranda Hunnicutt, RMP®; Ashley Lake; Nicolle Crim, Sarah Turocy
Location: Cumberland BC
Coffee Break
Workshop Sessions 4 – 6
Based on Gino Wickman’s book, “The EOS Life,” this session will help the attendees with:
Drawing from real-life experiences as a property management entrepreneur, Matthew will help the attendees work through these 5 issues and live an intentional life – one step at a time.
Speaker: Matthew Whitaker, Spencer Sutton
Location: Amelia Ballroom
Shim Markette is the Chief People Officer at Second Nature. In her career, she has hired and onboarded thousands of employees. She will guide brokers/owners/company leaders through the importance of talent, specifically how to hire, onboard, manage, reward and retain great employees. Topics she will dig into include: competency-based interviewing; scorecards to establish expectations and onboard new hires; performance management, feedback, and 9-boxing; and rewarding top talent and exiting low performers.
Speaker: Shim Markette
Location: Cumberland A
Our industry has made important strides over the past few years in understanding what makes for a good Key Performance Indicator (KPI). Now it is time to progress the conversation on how to use them. On this panel you will learn best practice on questions like should KPIs be self-reported or manager-reported? What tools and dashboards are best for displaying your KPIs? Should all KPIs be automatically extracted from your tech stack, or can they be manually extracted or determined?
Panelists: Matthew Tringali, Julie Mullinax, Darus Trutna, Past President Tim Wehner, MPM ®RMP®
Location: Cumberland BC
Lunch
Workshop Sessions 7 – 9
To grow your company by the power of 10, you need to change not only your marketing, sales, systems and processes; you also need to change your mindset. Scott will share his personal story of how a health scare became the catalyst for dynamic company growth.
Speaker: Scott Brady
Location: Amelia Ballroom
Elevate your company through the power of knowledge, statistics and investor growth.
Speaker: Jenni Utz
Location: Cumberland BC
Pick Your Progress
Refreshment Break
Welcome Back
General Session:
“Operating Principles of Property Management”
Speaker: Marc Cunningham, RMP®
Networking Reception
Registration
Breakfast
CRMC Roundtable
Welcome/Sponsors
Keynote Session:
“Building a Word of Mouth Flywheel: How to Get Property Management Clients to Come to you, Instead of Having to Chase Them Down”
Speaker: Pablo Gonzalez
Coffee Break
This workshop covers comprehensive, holistic and science-based strategies tailored towards the property management field to create sustainable balance between work and personal life. Through interactive lectures, practical activities and dynamic group discussions, dive into key areas such as stress management, time management, delegation of duties, implementing self-care routines, creating an enabling work environment, and leveraging technology to enhance productivity. Speakers: Dr. Shanetta Malkia-Sapp, Michela Parisi Grind or sell? What if there is a third way? This panel is for people that want to exiting their PM biz someday without selling what they’ve built along the way. Hear from general managers who have taken over as well owners that have been able to exit while still retaining their ownership. Panelists: Jordan Muela, Taylor Haas, Shirley Johnson, Bradley Johnson, Ginny Wood Location: Cumberland A Last year alone, Property Meld facilitated over 1.7 million maintenance requests and nearly $550 million in maintenance repairs. In this session, Ray Hespen, CEO and co-founder of Property Meld, will dig deep into the data and highlight notable benchmarking data that is changing how the property management industry views maintenance. Learn which metrics to watch and which benchmarks drive investor retention. This session will equip attendees with a path to cost-saving data points to strengthen their relationship with investors. Speaker: Ray Hespen Location: Cumberland BC
Listen as Chris Clothier, Co-Owner and Partner of REI Nation and Premier Property Management Group, provides valuable insights into his family’s two decades of growth. By fostering a culture of operating differently from traditional management companies and empowering leaders to execute, they grew from 300 properties in 2009 to just under 8,000 today and are set for big growth in 2024!
Workshop Sessions 13 – 15 Get updates on the current Fair Housing climate. The key focus will be on Disparate Impact, HUD’s push on the same, current enforcement areas, ways to be compliant and ways to train staff. Speaker: Monica K. Gilroy, Esquire Location: Cumberland A The workshop will provide a comprehensive Federal update on the current climate in D.C.; the Renters Bill of Rights (an update at one year in); other Federal legislative and regulatory issues, including the 30-Day Notice to Vacate, Section 8, Clawback of ERAP, FTC “Junk Fees” Regs, EPA issues; how to use NARPM tools to track Federal, state and local legislation; and Q&A. Speakers: NARPM Governmental Affairs Directors Tyler Craddock and Troy Garrett Location: Cumberland BC
Workshop Sessions 16 – 18 Life often presents us with various challenges, obstacles and limitations that hold us back from achieving our true potential. By embracing courage and breaking free from fear you can profoundly transform your personal and professional life. Gain valuable insights into your fears, develop the necessary skills to challenge them, and be inspired to embrace a courageous mindset. Whether you are seeking to conquer self-doubt, take bold steps towards success or cultivate a thriving environment within your organization, this session offers invaluable insights for your future self. Speaker: Past President (2022) Liz Cleyman, MPM® RMP® Location: Amelia Ballroom Learn best practices to develop the culture and processes for hands-off management of remote team members. Speaker: Samuel Eddinger
Workshop Sessions 10 – 12
“The Domino Effect: The Interplay Between Stress, Work Productivity and Personal Wellbeing”
Location: Amelia Ballroom
“Exiting Your Business Without Selling” (Panel)
“Benchmarking Maintenance Stats to Drive Investor Retention”
Vendor Expo Opens
Lunch
Welcome Back
Keynote Session
“Get the Lead Out! How to Eliminate or Reduce Your Risk of EPA Enforcement”
Speaker: Ken Wagner, Cheryl Seager, EPA
HOA Mastermind Group
Pick Your Progress
Scott Brady
Location: Amelia Ballroom
Ashley Lake
Location: Cumberland A
Location: Magnolia Ballroom
Refreshment Break with Vendors
Welcome Back
General Session:
“Ancillary Income Challenges in 2024 – How Do We Best Stay Ahead of Government Intervention?”
Speaker: Mark Kreditor, MPM®RMP®, Past President
Vendor Reception
Registration
Short Term Mastermind
Speakers: Robert Gilstrap and Tyler Craddock
Vendor Expo Opens
Breakfast with Exhibitors
Welcome/Sponsors
Keynote Session
“Doing Things Differently in 2024: How One Company Redefined Traditional Property Management and Built a $2 Billion Management Portfolio…and Growing!”
Speaker: Chris Clothier
Coffee Break with Exhibitors
Pick Your Progress
Speaker: Scott Brady
Location: Amelia Ballroom
Speaker: Jeff Wright
Location: Cumberland A
Location: Magnolia Ballroom
Lunch
Vendor Expo Closes
“Cutting Through the Hype: AI Strategies for Effective Property Management”
Speaker: Wolfgang Croskey
Location: Amelia Ballroom
“Update on Fair Housing Trends and Laws – Checking in with HUD”
“2024: An Election Year Legislative Update for Property Managers”
“Breaking Free: Unleashing Your Potential”
“How to Get the Best from Your Remote Team Members”
Location: Cumberland A
“Ask the Pros” (Panel)
Panelists: Kate Roth, MPM® RMP®, NARPM Past President (2017) Steve Schultz, MPM® RMP®, and Blakely Hughes, with NARPM President-Elect Amy Hanson, MPM® RMP® as moderator
Location: Cumberland BC
Refreshment Break
Closing Keynote:
“Office Culture and Dynamics”
Speaker: Rob Lynde, MPM®RMP®
Note: NARPM does not use 3rd party contractors to book hotel rooms and attendees should only book their rooms directly with the hotel.
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